topic Applied for a new phone and haven’t received any updates in Discussions & Feedback

Applied for a new phone and haven’t received any updates

kieranclarke — Wed, 26 Jun 2024 11:59:18 GMT

Hi I applied for a new phone and payed a deposit, I was told I was going to get a response in less than 24 hours and still haven’t received a response.
kind regards

kieran

Re: Applied for a new phone and haven’t received any updates

TallTrees — Wed, 26 Jun 2024 12:02:37 GMT

Hi @kieranclarke

Welcome to the O2 community We don't have access to accounts so you need to contact o2 customer services Here

Re: Applied for a new phone and haven’t received any updates

gmarkj — Wed, 26 Jun 2024 12:12:00 GMT

Hi @kieranclarke

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks