topic Re: Why can’t customer services do there job in Discussions & Feedback

Why can’t customer services do there job

Trevorcodman202 — Fri, 21 Jun 2024 17:57:30 GMT

Phoned customer services now 4 times to be told the same thing over and over !we are escalating your issue (nothing gets done) I’m lucky if I actually get data when I’m on a 5g sim .my o2 app does not work. 4 calls since 14th may

I keep getting told we are looking into it we are sorry ! I’m paying for a service that I’m not getting you are in breach of contract so get it fixed . I would like a manager of 02 customer complaints to call me asap please .02 used to be a great company service was great. If you had an issue sorted with a call !

I think I would get better reception on a Nokia from 1992 !!

Re: Why can’t customer services do there job

Enlli — Fri, 21 Jun 2024 18:26:20 GMT

This is a customer to customer Community there is no one from O2 who will read you post

We can only refer you back to O2

Re: Why can’t customer services do there job

Oxonian — Sat, 22 Jun 2024 21:11:03 GMT

@Trevorcodman202

O2 are not in breach of contract - have you read the Terms & Conditions that you signed up to when you became a customer ?

If you have issues with your data, these might help :-

My Network App - Find Out More About Your Network Coverage | Apps | O2

https://www.o2.co.uk/apps/my-network

A complaint about this will not move you forward, but if you really want to submit a formal complaint, please post again (below) and I will point you towards some material that will help. 👍