topic Re: Why does O2 use an out of date address database? in Discussions & Feedback

Why does O2 use an out of date address database?

Pete_C — Fri, 21 Jun 2024 10:10:54 GMT

Hi Folks

I have just topped up my PAYGo SIM and noticed that the address that O2 hold for me is still incorrect. I live in the county of Ceredigion but O2 insists I live in Dyfed. The county of Dyfed was abolished over 40 years ago so I rather feel that they have had enough time to get basic details like county correct.

I did want to complain to 'Accounts' but I see that O2 is yet another firm that is very careful to ensure that communication from customer to company is not possible.

Regards

Pete

Re: Why does O2 use an out of date address database?

madasaf1sh — Fri, 21 Jun 2024 10:23:32 GMT

@Pete_C

It is all based on data from the companies that run them, one is Royal Mail, the others include Experian, but the data originates from Royal Mail so it would be best to take it up with them.

Re: Why does O2 use an out of date address database?

pgn — Sat, 22 Jun 2024 07:56:02 GMT

The address on file for O2 PAYG customers is, for the most part, immaterial, @Pete_C - O2 do not need to keep that info for such customers, only for those in Contract - for credit check and mailing purposes, mainly.