topic Complaint in Discussions & Feedback

Complaint

Bax — Fri, 21 Jun 2024 10:37:29 GMT

Absolutely disgusting from O2, poor poor service. Just received a bill for over £100 for a couple of 2min calls I made to the US, one of the calls lasted literally 2 seconds and was £3. Disgusting that in this day and age they can charge that amount for a few short phone calls. Raised a complaint with the contact centre, was told I would get a call back yesterday... no call. Called again and got cut off mid call, now been transferred to a call centre in India, the poor guy can barely speak English and is struggling to string a sentence together. Quite prepared to cancel my contract with O2 unless this is resolved quickly.

Re: Complaint

Enlli — Fri, 21 Jun 2024 11:24:09 GMT

The rates are clearly publicised

https://www.o2.co.uk/help/account-and-billing/calling-abroad-standard-rates

If you phone USA a lot

https://www.o2.co.uk/shop/international/the-international-bolt-on

Re: Complaint

pgn — Sat, 22 Jun 2024 07:53:27 GMT

Or, if calling friends or relatives in the United States, @Bax - use WhatsApp or similar, you will both need to be using it for calls, messages, even video calls and group calls and cost-free to share pictures, audio or video - worth a try, all you need is a stable WiFi or local mobile Data connection to use WhatsApp as described above. Good luck!

Re: Complaint

Lord-Gareth — Sun, 23 Jun 2024 22:27:59 GMT

Call CC and file a complaint, then someone will have to deal with it.

Re: Complaint

Oxonian — Mon, 24 Jun 2024 20:06:51 GMT

@Lord-Gareth

It is clearly stated by @Bax that he has lodged a formal complaint. There is a process to follow before that complaint, if unresolved, can be escalated to the Ombudsman :-

o2.co.uk/documents/456036/4246828/Customer+Complaints+code+250523.pdf

https://www.o2.co.uk/documents/456036/4246828/Customer+Complaints+code+250523.pdf

Re: Complaint

madasaf1sh — Mon, 24 Jun 2024 21:04:05 GMT

@Lord-Gareth @Oxonian

A complaint will not get very far, the call chargers are correct and the op has made the calls, they are moaning because they dont want to be charged for them at the published rates...

Technical Answer: User Error, and should check call costs before making the calls... a very expensive lesen learnt