topic Re: Thanks to O2 Durham in Discussions & Feedback

Thanks to O2 Durham

Boatman — Fri, 07 Jun 2024 13:35:12 GMT

After 5 days of frustration and “holding on the line” for customer support, I want to praise the tenacity of the staff in the O2 store Durham UK for finally getting my phone connected. A great team!
They too had to wait more than 30min to get through to the O2 store “hotline”, but they were so determined I was left super impressed by them all.

If you need a new phone and are in the NE of England I cannot recommend them enough

Re: Thanks to O2 Durham

Bambino — Fri, 07 Jun 2024 13:45:40 GMT

@Boatman This is a customer community. I will ask our community manager to contact you so your message can be passed on to the store staff. @Dave-O2 can you please assist?

Re: Thanks to O2 Durham

Boatman — Fri, 07 Jun 2024 14:00:51 GMT

Thanks …. They were so good….we all cheered when it finally connected. Made be realise the importance of a physical store as i suspect I’d never have got it resolved with the telephone support

Re: Thanks to O2 Durham

Dave-O2 — Mon, 10 Jun 2024 09:24:03 GMT

Thanks for the tag @Bambino

@Boatman Can you please drop me a PM with your mobile number and the date and approximate time you visited the store?

Re: Thanks to O2 Durham

Boatman — Mon, 10 Jun 2024 12:30:29 GMT

Of course (REMOVED) And I was at the store from about 11:05 on Friday 07th June.
thanks