Desprate, 8 days in, still sim not on netwowrk -

design_driven — Thu, 06 Jun 2024 07:49:38 GMT

I transferred my number from ID mobile, and they gave me a PAC code. O2 has confirmed it ported correctly.

On the 28th of May, my old services ended at ID, so I popped in my new O2 SIM card. I waited 24 hours, and still nothing.

I have been on the phone a total of 6 hours since, every day they tried something new and well over 8 days, I still don't have a network. When I switch it on or off, it just says, "SIM not provisioned"

This is my business phone (on a business contract), so being out of the air for 8 days costs me a lot of money.

I got a new SIM, but three calls to the helpdesk and 60 hours later, it is still not working. I tried multiple phones, different locations, switching it on and off, airplane mode, etc.

The phones I am using are Google Pixels (6a and 7a) (bought directly from Google, so there is no SIM lock) and an iPhone 14.

I called them every day, and every day, it was something new, but nothing worked. I called my old provider, who told me it had successfully transferred, and o2 confirmed it is on their network. But I still don't have a service. Only emergency calls.

Has anyone experienced this before, and what is the solution? Clearly, O2 doesn't have a clue.

Re: Desprate, 8 days in, still sim not on netwowrk -

Oxonian — Thu, 06 Jun 2024 20:03:46 GMT

@design_driven

Unfortunately, this is a customer to customer community so we cannot access your account or offer other direct help to you.

You need to persevere with O2 and I suggest that you contact their UK-based social media team :-

Facebook : https://o2uk.co/O2CFB

X (previously known as Twitter) : https://o2uk.co/O2CTW

Instagram : https://o2uk.co/O2CIG

They have a strong reputation for solving problems, although you might need to give them the occasional reminder.

A complete schedule of how to contact O2 is in :-

topic Desprate, 8 days in, still sim not on netwowrk - in Discussions & Feedback

Desprate, 8 days in, still sim not on netwowrk -

Re: Desprate, 8 days in, still sim not on netwowrk -