topic Multi-factor authentication in Discussions & Feedback

Multi-factor authentication

jonparkes — Mon, 03 Jun 2024 14:24:25 GMT

Now that O2 have implemented MFA with no warning I am unable to access my account. The SIM is in a mobile router that I cannot access easily.

Please advise how I can opt-out of MFA, or use text to another device, or email, or an authenticator application - none of which have been offered as part of the implementation... and a range of solutions that and almost ever other provider who implemented MFA has done as part of their implementation process... would have been a good idea to think about the customer journey before implementing a new policy!! Or revert me to paper billing and paper letter communications.

Thanks,

Jon

Re: Multi-factor authentication

MI5 — Mon, 03 Jun 2024 14:27:16 GMT

@jonparkes

You can add another contact number in your MyO2 once you gain access.

Remove the sim and place in a phone one time to set this up or login to your routers control panel to read the text.

Re: Multi-factor authentication

jonparkes — Mon, 03 Jun 2024 15:56:38 GMT

Thanks for the tip, although as the router is remote and as I don't visit it often, the solution will have to wait a few months - but good to know there is a solution possible without paper 😉