topic Re: Updated Community Guides. in Discussions & Feedback

Updated Community Guides.

Cleoriff — Fri, 31 May 2024 10:27:17 GMT

As we know, since the migration of customers to the 360 platform, many of our community guides need updating. I thought I'd start a list of the ones which have been updated and this can be added to by others after changes have been made.

I have spoken with @Dave-O2 about my guide on paying your bill. This has now been updated. One part reflects paying at the bank for Legacy Customers with slightly different bank details for 360 customers.

The only thing to add to this is the date it was updated.

Re: Updated Community Guides.

pgn — Fri, 31 May 2024 10:59:30 GMT

Ah yes:

and several in that area.

now MyO2 opens that to the Customer.

also changes.

could do with a dust-off.

also harks back to a golden, or solidly blue, age.

Not all mine, but... 😁

I got a kudo yesterday for NUMBER to 2020, so this one is fine:

Re: Updated Community Guides.

Oxonian — Sat, 01 Jun 2024 10:37:16 GMT

@Cleoriff

That's fine except I foresee one problem.

How does a customer know whether they are a "legacy" or "360" customer ? Do you or @Dave-O2 need to tell folks how to find this out ? ❓

This is quite a bit more opaque than the reference to consumer/business customers, as I am sure that most will know whether or not they are a business. 👍

Re: Updated Community Guides.

Cleoriff — Sat, 01 Jun 2024 10:51:01 GMT

@Oxonian

According to @Dave-O2, over 99.5% of customers have now been moved to the 360 platform.

Also, new customers will be on the 360 system.

Re: Updated Community Guides.

Oxonian — Sat, 01 Jun 2024 18:06:38 GMT

@Cleoriff wrote:
@Oxonian
According to @Dave-O2, over 99.5% of customers have now been moved to the 360 platform.
Also, new customers will be on the 360 system.

Thank you @Cleoriff, I was not aware of those statistics ! 👍

I assume that the guide will be updated - simplified - again once the remaining 0.5 per cent of customers have been moved across ? ❓

Re: Updated Community Guides.

Cleoriff — Sat, 01 Jun 2024 18:56:30 GMT

Once everyone is on the 360 system, the legacy information will be deleted @Oxonian

Re: Updated Community Guides.

Oxonian — Sun, 02 Jun 2024 10:32:24 GMT

Thanks @Cleoriff, that will be good for everyone. 👍

Re: Updated Community Guides.

pgn — Sun, 02 Jun 2024 21:58:34 GMT

Another one in need of a refresh:

Things seem more apparent now for PAYG data doubler extras, as an example - and MyO2, for Contracts anyway, seems to be quite clear:

No more "ignore the automated system-generated warnings about remaining data" 👍🏼

Re: Updated Community Guides.

pgn — Mon, 03 Jun 2024 13:14:57 GMT

And this one, which is seen monthly but that harks back to an almost bygone era:

Another excellent @gmarkj one, with superb screenshots, sadly now no longer representative of 360 MyO2.

Re: Updated Community Guides.

gmarkj — Mon, 03 Jun 2024 15:51:17 GMT

There does seem to be quite a lot of work that will need to be done to replace all these legacy guides @Cleoriff @pgn .

Do we know if the current version of 360 (both via app and browser) are the "finished article" and the new guides could be in draft now @Dave-O2 or are there more changes in the pipe-line?

Re: Updated Community Guides.

Cleoriff — Mon, 03 Jun 2024 18:13:53 GMT

@gmarkj

All I know is that 99.5% of members are now on the 360 billing system. @Dave-O2 told me that when I asked to update my guide

I think you should contact him via PM about the guides you produced and need updating. 😉