topic Re: Poor service in Discussions & Feedback

Poor service

Ridwa — Fri, 31 May 2024 22:58:31 GMT

Worst service ever, never seen such poor service. All my family have lost service on the 30/5/24 until now

Re: Poor service

Bambino — Sat, 01 Jun 2024 02:23:58 GMT

@Ridwa See these guides:

How can I sort out my network issues? - o2uk

Why do I have poor coverage indoors? (o2.co.uk)

Wifi and 4G Calling explained | O2

Re: Poor service

Enlli — Sat, 01 Jun 2024 07:57:40 GMT

Tip for the future:

Never have all the family phones on the same network. Between my wife and I we run 3 of the 4 networks

Re: Poor service

pgn — Sat, 01 Jun 2024 08:49:04 GMT

Time was that O2 offered discounts to others on the same network, especially in a Family Circle - now, O2 offer Family discounts for each contract with them - but you are right, @Enlli - if other networks cover the area in which a family group lives, then the best way not to be affected by service issues with one carrier is to spread the risk and not have all one's eggs in the same basket - take up offers from different networks where possible. There is no cellular or mobile network in the UK now that charges customers more for calling subscribers to a different network, thankfully.

Re: Poor service

Enlli — Sat, 01 Jun 2024 10:37:41 GMT

@pgn Mrs and myself have been travelling in the south West and into Wiltshire. If we relied solely on O2 we would have been stuck.

However I did get to see a Vintage 'G' in my signal indicator at one location Brought back memories!

Re: Poor service

madasaf1sh — Sat, 01 Jun 2024 16:01:21 GMT

@Enlli

Had the same issue today unusually on EE as we have Spusu as back up, and me and the wife struggled around Buxton, and Ashbourne and in Sheffield and o2 was flying along...

So as we all know all networks have issues and problems, and today seems to EE's bad day...

Re: Poor service

Oxonian — Sat, 01 Jun 2024 17:17:20 GMT

@Ridwa

A couple of PAYG SIMs from other networks wouldn't be a bad investment for you ; partly to give you service whilst O2 is poorly and partly to test which networks work or do not work in the areas that you frequent. And with dual-SIM handsets, running a backup SIM is easy.

You might also want to look at :-

My Network App - Find Out More About Your Network Coverage | Apps | O2

https://www.o2.co.uk/apps/my-network