New Billing Platform - O2 Cut Me Off Help

Paulamcp31 — Fri, 31 May 2024 09:44:53 GMT

I have had a number of emails and letters from 02 to say they are disconnecting my service due to migrating to a new billing system.

I called them last week and was given a PAC code for my 3 devices, it has worked for only 2. My personal phone has now been disconnected and I have lost my number.

I have tried calling on 0808 281 6956 and can’t get through - yesterday I was on hold for 3 hours and no one picked up!!

Tried calling 202 and they don’t recognise my number and are telling me that I don’t have an account.

Im at my wits end is there anyone here that can help get me a new PAC code?

Re: New Billing Platform - O2 Cut Me Off Help

MI5 — Fri, 31 May 2024 10:00:57 GMT

@Paulamcp31

As customers like yourself, all we cab fo is give you help guides:

The social media teams are good to try.

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New Billing Platform - O2 Cut Me Off Help

Re: New Billing Platform - O2 Cut Me Off Help