topic Goodbye O2 in Discussions & Feedback

Goodbye O2

Anonymous — Thu, 30 May 2024 14:36:57 GMT

After a decade of very happy service its goodbye. Since being taken over by Liberty customer service is none existent.

In the old days PAYG customers could live chat with customer services. Now its a chat bot. That won't let me through to real person to find out why 3 days of being cut off during calls.

The Chat bot suggested I call customer services but of course I couldn't because I was being cut off.

Any company that uses a chat bot does not value customers, it just wants to get rid of them. The one time I did phone customer service last year (now all foreign call centers) All the guy wanted to do was earn his commission by trying to sell me a monthly plan. I had to put the phone down on him. Liberty Media did exactly the same thing to Virgin media customer services. Ruined them.

During the Telefonica days I felt like a valued customer, not now.

What a hassle but as soon as is feasible its bye to O2.

Re: Goodbye O2

Enlli — Thu, 30 May 2024 15:10:54 GMT

Well the beauty of PAYG is the ability to leave when you want.

Re: Goodbye O2

Bambino — Thu, 30 May 2024 15:25:53 GMT

@Anonymous If you want to keep your number see this guide: PAC code (o2.co.uk)

Re: Goodbye O2

Anonymous — Thu, 30 May 2024 15:43:47 GMT

Thanks Bambino it wont be for a while yet. I am looking for the best alternative now.

Re: Goodbye O2

Anonymous — Thu, 30 May 2024 15:45:20 GMT

Yes Enli. I will have to get PAC code when I am ready. Got credit saved up..

Re: Goodbye O2

madasaf1sh — Thu, 30 May 2024 15:48:11 GMT

@Anonymous

Have a look on some of the comparison sites, or the ispreview.co.uk forums and the hot deals topic, lots of deals such as Spusu, Smarty, and even giffgaff...

Just to add o2 havent been taken over its a JV with Liberty Global, although it did mean like all integrations cost saving and reduction in duplication of roles has to happen, and its £2K per month to employ a UK CS employee, or £500 a month in the Philippines which is why the likes of Apple and HP have there contact centres over there...

Re: Goodbye O2

pgn — Thu, 30 May 2024 19:28:39 GMT