topic Unable to connect to networks when roaming in Discussions & Feedback

Unable to connect to networks when roaming

M-Gul — Tue, 28 May 2024 14:01:31 GMT

For the past 4 years or so, I've never been able to connect to a network when abroad.

This has been different devices, a different contract type (sim only to pay monthly with device) and even a new physical sim.

My current device has given the most useful error message so far which is "Your SIM card does not allow a connection to this network".

This implies there is some restriction on my actual sim, but every time I call O2 or go into a store, they tell me my account looks fine and there are no blocks on it.

I absolutely don't want to change my phone number but I feel like that's where the problem is.

I also don't want to switch away from O2 if I can help it because of the free roaming (oh the irony).

Has anyone come across this before? Would be helpful if I could direct O2 as to where they should be looking on my account!

Re: Unable to connect to networks when roaming

MI5 — Tue, 28 May 2024 14:07:11 GMT

@M-Gul

Have you tried manually searching for different networks to try.

Often the ones that say forbidden actually work the best.

Re: Unable to connect to networks when roaming

M-Gul — Tue, 28 May 2024 14:46:43 GMT

Yes I can't force a network connection either. None are available to connect to

Re: Unable to connect to networks when roaming

MI5 — Tue, 28 May 2024 14:52:45 GMT

@M-Gul

If you can'tr resolve it with O2, Vodafone offer the same EU roaming as O2, ie free up to 25gb per month.

Re: Unable to connect to networks when roaming

M-Gul — Wed, 29 May 2024 07:45:54 GMT

Good to know - thanks!