topic Re: My Trapped Fly feedback in Discussions & Feedback

My Trapped Fly feedback

Trapped_fly — Sun, 19 May 2024 09:51:08 GMT

“Come here to have general discussions or leave feedback on your experience with O2.”

O2 Network Update: Your location …

Sorry to hear you’ve had network problems. We’ll keep checking for a fault and update you within 24 hours.

For tips on staying connected, try …

Don’t want to receive any more updates on this network issue? …

Terms apply.

Obviously I must wait to post as there is no data linkage from O2-UK local 4G mast.

I have resorted to giving my feedback back here as O2-UK usually respond with a text saying …

”O2 Network Update: Your location …

Here’s a quick update about your service issue.

We’ve checked for faults in your area and haven’t been able to find any. If you’re still experiencing issues and you want a Guru to contact you, please go to …

For handy tips to help you stay connected, visit …

Terms apply.”

That is much appreciated but it just goes on … ENOUGH IS ENOUGH!

Re: My Trapped Fly feedback

Enlli — Sun, 19 May 2024 10:07:09 GMT

You do realise that there is nobody from O2 here to read your post.

Not sure how long you have left of your contract but

Re: My Trapped Fly feedback

Trapped_fly — Sun, 19 May 2024 10:14:38 GMT

Thanks @Enlli yes I do realise that but I can keep adding my intermittent outages.

Here is the most recent …

Re: My Trapped Fly feedback

Oxonian — Sun, 19 May 2024 17:13:43 GMT

These might help @Trapped_fly :-

Re: My Trapped Fly feedback

Trapped_fly — Tue, 21 May 2024 08:11:48 GMT

My purpose here is to “leave feedback on your experience with O2.” for other members of this community to see as O2-UK themselves suggest.

@Oxonian thank you for your gem of a reply …

the precise information suggested …

all of which I am doing daily.

The fault consists of sudden (short) data connection outages …
always at an awkward moment for completing a task.

O2 Network Update: Your location :

Sorry to hear you’ve had network problems. We’ll keep checking for a fault and update you within 24 hours.

and so it goes on …

I wonder when O2-UK management will become aware of my well-meaning feedback here?

Perhaps they have designed these pages as a black hole for problems?

With fingers crossed for the 23 May … for the successful mast maintenance locally.

Re: My Trapped Fly feedback

Bambino — Tue, 21 May 2024 12:24:43 GMT

@Trapped_fly O2 does not monitor this site. You're whistling in the wind.

Re: My Trapped Fly feedback

Trapped_fly — Tue, 21 May 2024 12:52:51 GMT

Thanks @Bambino clearly so (they used to and do still direct people here …)

“Come here to have general discussions or leave feedback on your experience with O2.”

Still whistling! Well! More “buzzing wildly” like a …
Trapped_fly

Re: My Trapped Fly feedback

Bambino — Tue, 21 May 2024 13:00:26 GMT

@Trapped_fly Yes you can certainly 'discuss or leave feedback' here. That doesn't mean that O2 will do anything about it, and I can tell you that they won't. Below is their attitude towards customer feedback.

Re: My Trapped Fly feedback

Trapped_fly — Fri, 31 May 2024 16:46:41 GMT

Hi @Bambino, @Oxonian, @Enlli

I have spent the last few weeks following the suggestions given by @Oxonian which included these two links:

“These might help @Trapped_fly :-

Guide: How can I sort out my network issues?

Guide: Is the network down for me or everyone? “

This morning again an outage (Saturday 31st May)

This afternoon I have noticed my 4G data signal is now 5G.

I feel O2-UK are due a “thank you” from me for the upgrade in my locality.

My guess this was in the pipeline anyway but Feedback here

and on the ‘My Network’ app probably helped.

Re: My Trapped Fly feedback

Oxonian — Sat, 01 Jun 2024 12:41:24 GMT

Please report back @Trapped_fly once the upgrade has been completed and you have taken the opportunity to test it. I hope, fingers crossed, that it will help to alleviate your problem. 👍

Re: My Trapped Fly feedback

Trapped_fly — Tue, 04 Jun 2024 07:07:22 GMT

I will be happy to do that @Oxonian .

To now a vast improvement and a solid 5G connection but as you see there is still mast engineers at work.

Compare this with the earlier Speed Tests posted :

Re: My Trapped Fly feedback

Oxonian — Tue, 04 Jun 2024 20:20:14 GMT

At least you now have a good download speed @Trapped_fly ; hopefully the ongoing work will give you an improved upload speed.

Please keep us updated on developments. 👍