topic Re: Why is this network so unhelpfull in Discussions & Feedback

Why is this network so unhelpfull

Anthjony — Mon, 20 May 2024 14:59:56 GMT

i keep going through to a virtual clueless assistant. I have not had a phone for almost 4 days now. If i try and call someone it goes on the O2 number. It then tells me i have an outstanding amount to pay to get my line re-instated and then in the next breath it tells me my account is up to date. Why is such a huge company so disgusting in helping their customers. I can't wait to be out of my contracts to never use or see this company again. I have now words to describe my frustration.

Re: Why is this network so unhelpfull

Enlli — Mon, 20 May 2024 15:14:27 GMT

We can't answer account questions here as we are all customers

Worth calling Payment Management

You can reach the Payment Management team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best time to call is around 8.00am

You can use Skype to call

Re: Why is this network so unhelpfull

Oxonian — Wed, 22 May 2024 18:55:49 GMT

@Anthjony

There is very little difference in the customer service standards of the three largest mobile network operators in the UK. Fair enough if you want to move, but please do not assume that the network that you move to will be an improvement. 👍