topic Re: 08448 003811 18 plus restriction in Discussions & Feedback

08448 003811 18 plus restriction

Sprouts — Thu, 16 May 2024 09:18:12 GMT

Hello

I have an additonal bill on my pay monthnly for dialling 08448 003811. I don't want to dual it again to find out who it is and get more charges. Does anyone know what it is for. I'm suspecting it's from 02 when I removed 18 plus restriction. Can anyone let me know?

Thanks

Re: 08448 003811 18 plus restriction

MI5 — Thu, 16 May 2024 09:45:11 GMT

@Sprouts

It's a scammer.

Ignore, block, delete the number and do not call it back.

https://www.unknownphone.com/phone/08448003811

Forward the scam text or number to 7726 - It's free.
Other ways to report here including Action Fraud website
https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229
https://community.o2.co.uk/t5/Welcome-News/Scam-Alert-Vishing-Smishing-amp-Phishing-Megaguide/td-p/1629290

Re: 08448 003811 18 plus restriction

Sprouts — Thu, 16 May 2024 11:04:17 GMT

Thanks for your reply. I've noticed that all.of the charges relate to when I dialled 61018 or 61818 from the 02 age verification page which says the calls are free. I'm sure the 02 page is thier genuine website.

Re: 08448 003811 18 plus restriction

MI5 — Thu, 16 May 2024 11:12:58 GMT

@Sprouts

Not aware of the need to send any texts for age verification?

Re: 08448 003811 18 plus restriction

madasaf1sh — Thu, 16 May 2024 11:26:00 GMT

@Sprouts

That number is a premium number charged at 65p/min, and is not an o2 number as all o2 service numbers are free to call. from an o2 phone..

I cant find any mention of 61818 on the o2 website... where did you see it?? and as @MI5 has said there is no text age verification service...

Re: 08448 003811 18 plus restriction

Sprouts — Thu, 16 May 2024 15:33:27 GMT

Thanks for your replies

I have screen shot the 61018 number from the 02 website clearly showing it is free. I have screenshot my phone log showing the dialled number for 1 min 35 seconds and my bill showing an 0844 number on the same day at the same time for 1 min 34 seconds..... please wait for next message

Re: 08448 003811 18 plus restriction

Sprouts — Thu, 16 May 2024 15:38:03 GMT

... and 61818 is another number the recorded message asks you to call after 61018 in order to first change something on your phone

Re: 08448 003811 18 plus restriction

Sprouts — Thu, 16 May 2024 15:49:44 GMT

... so I have telephoned 02 who told me I have been dialling premium rate numbers and that's why I have a charge. After going around in circles and i mean circles ...explaining that the the the number I dialled is from a fee call link on the 02 website and that my phone records show I dialled 61018 or 61818 and that the 0844 records match exactly in tine of call and duration they agreed to remove the charges after getting authorisation to do so. I told them there is obviously a glitch in their website. They said we understand you, not you ate right. No apology - as why would they admit it to me. They said they have put a block on 0844 numbers on my phone l, suggesting it's my silly fault for dialling premium rate numbers. it Clearly, I'm not the only person this would happen to.....and I have heard of similar issues with virgin charging for premium box office sports when they were away on holiday.

Thanks for reading. At least I got a result but I've got better things to do with my time than case 02.

Re: 08448 003811 18 plus restriction

pgn — Thu, 16 May 2024 16:11:27 GMT

@Sprouts - if you have seen where a number should be free to call but is not in actuality free, ie you are charged to call or send an SMS to it, then read this post https://community.o2.co.uk/t5/Other-Products-and-Services/O2-Web-Top-Up-not-recognising-a-valid-O2-PAYG-number/m-p/1615805/highlight/true#M50726 to see how you go about constructively getting someone to check it out and possibly refund you. It involves interaction with the O2 Social Media Team, link below has the ways to access these. Good luck!

Re: 08448 003811 18 plus restriction

MI5 — Thu, 16 May 2024 16:13:51 GMT

@Dave-O2

Some feedback please

Re: 08448 003811 18 plus restriction

pgn — Thu, 16 May 2024 18:07:14 GMT

@madasaf1sh - there is a reference to 61818 here on the forum though:

https://community.o2.co.uk/t5/Other-Products-and-Services/Parental-control-for-internet/m-p/1156356/highlight/true#M32550

Re: 08448 003811 18 plus restriction

Dave-O2 — Fri, 17 May 2024 09:58:44 GMT

Thanks for the flag @MI5

@Sprouts I'm getting this checked out, when I have an update to share I'll be back in touch 👍

Re: 08448 003811 18 plus restriction

Sprouts — Fri, 17 May 2024 14:00:01 GMT

Thanks.

Re: 08448 003811 18 plus restriction

moggie2k2 — Fri, 15 Nov 2024 09:02:48 GMT

As a new O2 customer I was very surprised to see £5.45 worth of extra 'minute' charges on my first bill (I have unlimited minutes), for a series ?? of calls to 08448003811 and 08448003813. After reading this thread I checked and yes, the call timings matched perfectly with calls I made to 61018 and 61818 (i kept having to redial as I kept getting error messages during the calls). When I phoned O2 customer services this morning they were very adamant I'd made those 0844 calls and they were chargeable until I read out some of the comments on this thread, at which point they immediately issued a credit without further debate. So thank you.

Re: 08448 003811 18 plus restriction

Oxonian — Fri, 15 Nov 2024 19:27:02 GMT

A very warm welcome @moggie2k2 to this O2 customer to customer forum. Good to note that you got that issue resolved. 👍