topic Re: Error message when trying to extend rings in Discussions & Feedback

Error message when trying to extend rings

nannycarol — Mon, 13 May 2024 10:04:08 GMT

I've changed from a samsung to iphone using same sim card. However when trying to extend the ring time to 30 seconds using the forum guide I get the following error message:

Error performing request unknown error

Setting registration failed voice call forwarding when unanswered

Can anyone help please.

Re: Error message when trying to extend rings

pgn — Mon, 13 May 2024 10:44:18 GMT

You may find your SIM needs some settings modified since moving it to an iPhone from a Samsung handset, @nannycarol - quickest way would be to head to an O2 store with some photo id and phone(s) and SIM in hand.

Unless your current sim is 5g (new within the last 36 months) you will need a new sim to access 5g on the iPhone. Also iData needs to be enabled for full functionality of some iPhone apps.

Re: Error message when trying to extend rings

MI5 — Mon, 13 May 2024 12:37:30 GMT

@nannycarol

Check the tips in this guide https://community.o2.co.uk/t5/Pay-Monthly/How-to-Lengthen-Ringtime-on-any-O2-Mobile/td-p/362784/page/10

Re: Error message when trying to extend rings

pgn — Mon, 13 May 2024 12:55:22 GMT

@nannycarol has already used the forum guide, but perhaps not down to that particular response to it.

Google reveals this, admittedly for a different network than O2, but an iPhone:

https://support.apple.com/en-gb/guide/iphone/iphe9bdd027a/ios

See if that helps?