topic Re: the-international-bolt-on vs O2 Travel Inclusive Zone Bolt On in Discussions & Feedback

the-international-bolt-on vs O2 Travel Inclusive Zone Bolt On

pgn — Sun, 05 May 2024 21:40:49 GMT

An observation: when I scroll down this frequently-referenced page:

https://www.o2.co.uk/international/using-your-phone-abroad

I get to a section that says:

Yet clicking inside the red outline takes me to

https://www.o2.co.uk/shop/international/the-international-bolt-on

...which clearly has nothing to do with the "O2 Travel Inclusive Zone Bolt On".

Can this be corrected, @Dave-O2 ?

Re: the-international-bolt-on vs O2 Travel Inclusive Zone Bolt On

Cleoriff — Mon, 06 May 2024 11:08:32 GMT

No wonder people are confused @pgn.

We have so many who think that the International Bolt On can be used abroad, instead of it being a bolt on costing £3.00 which allows you to make cheap calls FROM the UK to numbers in certain foreign countries.

Re: the-international-bolt-on vs O2 Travel Inclusive Zone Bolt On

Oxonian — Mon, 06 May 2024 15:05:42 GMT

I am sorry to say @Cleoriff that is one of numerous inaccuracies, contradictions and pieces of misleading guidance on O2's website.

Re: the-international-bolt-on vs O2 Travel Inclusive Zone Bolt On

Cleoriff — Mon, 06 May 2024 22:11:28 GMT

@Oxonian wrote:
I am sorry to say @Cleoriff that is one of numerous inaccuracies, contradictions and pieces of misleading guidance on O2's website.

Oh yes, I'm well aware of that @Oxonian. All pretty poor really.

Re: the-international-bolt-on vs O2 Travel Inclusive Zone Bolt On

Enlli — Tue, 07 May 2024 07:16:33 GMT

Noticed there was a post recently where a customer has bought one of these rather than O2 Travel

Re: the-international-bolt-on vs O2 Travel Inclusive Zone Bolt On

pgn — Tue, 07 May 2024 12:46:06 GMT

Just tried it on the laptop, with the same misleading result - it needs to be corrected, @Dave-O2:

It should hyperlink to: https://www.o2.co.uk/international/travel-inclusive-zone

Re: the-international-bolt-on vs O2 Travel Inclusive Zone Bolt On

Dave-O2 — Tue, 07 May 2024 13:01:04 GMT

Thanks for flagging @pgn

I've now requested this page to be amended.

When this has been done, I'll update the thread 👍

Re: the-international-bolt-on vs O2 Travel Inclusive Zone Bolt On

Dave-O2 — Fri, 10 May 2024 12:14:55 GMT

Afternoon

Just bumping this thread to confirm the pages were correct, however, some of the wording has now been amended to avoid confusion @pgn ↘️

Using your phone abroad

Re: the-international-bolt-on vs O2 Travel Inclusive Zone Bolt On

MI5 — Fri, 10 May 2024 12:21:33 GMT

We're all doomed !!!

Re: the-international-bolt-on vs O2 Travel Inclusive Zone Bolt On

Cleoriff — Fri, 10 May 2024 12:42:43 GMT

Sorry @Dave-O2 but I still dont get that at all. The way it's placed between O2 Travel and O2 Travel Inclusive

(both bolt ons to be used abroad)

It gives new members a false impression. The International Bolt on can ONLY BE USED IN THE UK costing £3,00 and allows people IN THE UK to make cheaper calls abroad.

We have seen one or two people who buy the International Bolt On thinking it can be used abroad for cheaper calls.

It can't.

Re: the-international-bolt-on vs O2 Travel Inclusive Zone Bolt On

pgn — Fri, 10 May 2024 13:33:56 GMT

It's still incorrect, for all the reasons pointed out by @Cleoriff above - The International Bolt On is for cheaper calls FROM the UK *to* certain International destinations (outside the UK).

Viz:

Calling abroad? Paying a fortune? Our International Bolt On is perfect for Pay Monthly customers making international calls from the UK.

For £3 a month you’ll be able to make calls to international mobiles and landlines, from just 1p per minute.

Re: the-international-bolt-on vs O2 Travel Inclusive Zone Bolt On

pgn — Tue, 14 May 2024 10:42:42 GMT

@Dave-O2 - it is still wrong, just look at the description on the incorrect page vs the description of the O2 Travel Inclusive Bolt On:

The offer it SHOULD link to is:

Currently it links to nowhere, but the O2 International Bolt On at £3, which discounts calls FROM the UK (at home) TO several International destinations clearly is not the page that should be linked to in a page called:
https://www.o2.co.uk/international/using-your-phone-abroad

Re: the-international-bolt-on vs O2 Travel Inclusive Zone Bolt On

pgn — Tue, 14 May 2024 12:14:37 GMT

And I would add that the text in the first box on the left on https://www.o2.co.uk/international/using-your-phone-abroad

is itself confounding...

O2 Travel £6/day in many locations

O2 Travel Inclusive included with certain tariffs at zero additional cost (and also available as a VOLT perk!).

Nice to see clean, clear advice on O2's own pages, not 🤦🏼‍

Re: the-international-bolt-on vs O2 Travel Inclusive Zone Bolt On

pgn — Tue, 14 May 2024 15:14:32 GMT

@Dave-O2 -

https://community.o2.co.uk/t5/New-to-O2/Phone-in-USA/m-p/1717507/highlight/true#M5133

Case in point: confusion reigns!

Time to grab the bull by the horns ...

Re: the-international-bolt-on vs O2 Travel Inclusive Zone Bolt On

Dave-O2 — Thu, 23 May 2024 08:54:32 GMT

Morning @pgn, @Cleoriff

After providing some of the above feedback, there have been further updates to the page this morning 👍

Re: the-international-bolt-on vs O2 Travel Inclusive Zone Bolt On

Cleoriff — Thu, 23 May 2024 09:12:19 GMT

@Dave-O2

I've just checked. It appears they have removed the International Bolt On completely from this page

https://www.o2.co.uk/international/using-your-phone-abroad

which is now just showing

O2 Travel, O2 Travel Inclusive and 'BUYING a BOLT ON if you need more when abroad ie

Much clearer. Thank you.

Re: the-international-bolt-on vs O2 Travel Inclusive Zone Bolt On

pgn — Thu, 23 May 2024 10:05:21 GMT

Thanks, @Dave-O2 - great stuff!

The only thing that could be added to make the middle paragraph, O2 Travel Inclusive Zone, really good is:

"Also included free as a VOLT benefit to O2's Pay Monthly customers who are with VirginMedia."

You have to make the most of those synergies. after all! 👍