topic Re: Unable to pay bill in Discussions & Feedback

Unable to pay bill

J-F — Fri, 03 May 2024 11:22:54 GMT

I left O2 because I have no signal where I live so was paying for nothing but am unable to pay the final bill. I tried to leave by calling (got cut off every time I said I wanted to leave - yeah really?) so was unable to do that, nor could I do it in the shop so cancelled the DD on the advice of the O2 shop.

Now I am being bombarded with emails and texts telling me I need to pay the final bill - all saying I owe different amounts, but there is no bill showing on my account and they will not take payment in the O2 shop. I have tried to call customer services on several occasions and got nowhere and have written to them with no answer.

I just want to pay the bill!

For a tech company, being unable to contact them by anything other than phone (which doesn't work) is RIDICULOUS.

Re: Unable to pay bill

MI5 — Fri, 03 May 2024 11:24:15 GMT

@J-F

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Re: Unable to pay bill

gmarkj — Fri, 03 May 2024 18:31:28 GMT

Cancelling the dd was not good advice from the shop @J-F

You should have gotten a PAC or STAC code and used that to move your number/cancel your number with o2.

Re: Unable to pay bill

J-F — Sat, 04 May 2024 09:03:46 GMT

I did get a STAC code and used it. But it still doesn't give me any way to pay the bill other than a phone call.

Companies must give disabled customers other options than a phone call.

Re: Unable to pay bill

J-F — Sat, 04 May 2024 09:04:44 GMT

thank you but I want to pay without making a phone call as I am disabled.

Re: Unable to pay bill

MI5 — Sat, 04 May 2024 10:04:32 GMT

@J-F

See accessibility options here https://www.o2.co.uk/access-for-all/services-and-support