topic Re: Reception on 202 number in Discussions & Feedback

Reception on 202 number

DaveD47 — Fri, 26 Apr 2024 15:02:17 GMT

O2 really need to do something about the reception on their 202 line. I could barely understand half the questions I was being asked and had to keep asking for them to be repeated, plus I could not hear very much about the T&Cs I was being asked to confirm. What should have been a quick call to change a sim only contact ended up taking nearly 30 minutes! As a result, I was late for a hospital appointment!

Re: Reception on 202 number

Bambino — Fri, 26 Apr 2024 15:15:17 GMT

@DaveD47 This is not O2. This is a customer community. You can speak to customer service on 0344 809 0202, 0800 902 0217 (Payment Management) or 0800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (now X) (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

Re: Reception on 202 number

DaveD47 — Fri, 26 Apr 2024 15:27:27 GMT

And I'm trying to find out from the Community if others are experiencing the same issue. I was actually told by O2 to use this number and it wouldn't really matter which option I chose if the reception was as bad as it was on my call. How else does one get this information through to O2?

Re: Reception on 202 number

Enlli — Fri, 26 Apr 2024 16:09:52 GMT

Will depend on which lines and to which call centre country.

Things are run by Capita and they will choose the cheapest option when it comes to lines.

Re: Reception on 202 number

pgn — Fri, 26 Apr 2024 16:12:49 GMT

It also depends on how the agent is wearing their headset/microphone - you should be able to say "Your voice sounds very faint, can you adjust/check your microphone/headset, please?" and carry on until their voice is clear enough to be understood, @DaveD47.