https://community.o2.co.uk/t5/Discussions-Feedback/Useless-customer-service-complaints-ignored/m-p/1711769#M131756 <P>Hi everyone must say things have definitely got worse since the merger with virgin media.</P><P>Im a platinum customer which means zilch now, been a loyal customer for years but I think this is the final straw. I have a few complaints in about the service and all ignored, today tried to upgrade cause seen a deal and the girl tried to actually send me a stac code. Which I’ve actually never heard off before, told me she wasn’t allowed to speak to me about an upgrade cause my device plan wasn’t paid <span class="lia-unicode-emoji" title=":face_with_rolling_eyes:">🙄</span> I told her I think I know how refresh works. She told me she was going to speak to a manager and then she put the phone down.</P><P>wasted 20mins of my time.<BR />absolute joke not sure why they record calls cause they are ignored</P><P>best part it was actually a uk call centre with a local representative.</P><P>im checking out other networks but o2 works well for going to eu and USA compared to others</P><P>disgusted ain’t the word</P> Sat, 20 Apr 2024 11:38:17 GMT Charlieboyoo 2024-04-20T11:38:17Z https://community.o2.co.uk/t5/Discussions-Feedback/Useless-customer-service-complaints-ignored/m-p/1711769#M131756 <P>Hi everyone must say things have definitely got worse since the merger with virgin media.</P><P>Im a platinum customer which means zilch now, been a loyal customer for years but I think this is the final straw. I have a few complaints in about the service and all ignored, today tried to upgrade cause seen a deal and the girl tried to actually send me a stac code. Which I’ve actually never heard off before, told me she wasn’t allowed to speak to me about an upgrade cause my device plan wasn’t paid <span class="lia-unicode-emoji" title=":face_with_rolling_eyes:">🙄</span> I told her I think I know how refresh works. She told me she was going to speak to a manager and then she put the phone down.</P><P>wasted 20mins of my time.<BR />absolute joke not sure why they record calls cause they are ignored</P><P>best part it was actually a uk call centre with a local representative.</P><P>im checking out other networks but o2 works well for going to eu and USA compared to others</P><P>disgusted ain’t the word</P> Sat, 20 Apr 2024 11:38:17 GMT https://community.o2.co.uk/t5/Discussions-Feedback/Useless-customer-service-complaints-ignored/m-p/1711769#M131756 Charlieboyoo 2024-04-20T11:38:17Z https://community.o2.co.uk/t5/Discussions-Feedback/Useless-customer-service-complaints-ignored/m-p/1711776#M131757 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/367372">@Charlieboyoo</a>&nbsp;- STAC <SPAN class=""><SPAN class=""><LI-PRODUCT title="Guide: Cancelling Your Contract" id="Guide004"></LI-PRODUCT>&nbsp;</SPAN></SPAN>mentioned in here. Relatively new.</P><P>Complaints process here&nbsp;<A href="https://www.o2.co.uk/how-to-complain" target="_blank" rel="noopener">https://www.o2.co.uk/how-to-complain</A></P><P>But CS will not respond to you once a complaint is in-flight, min 8 weeks turnaround.Good luck.&nbsp;</P><P>PS. Platinum means nothing now. You are right.</P><P>&nbsp;</P> Sat, 20 Apr 2024 12:13:16 GMT https://community.o2.co.uk/t5/Discussions-Feedback/Useless-customer-service-complaints-ignored/m-p/1711776#M131757 pgn 2024-04-20T12:13:16Z