topic Re: Constant Pop Up on Forum in Discussions & Feedback

Constant Pop Up on Forum

madasaf1sh — Thu, 19 Jan 2023 16:05:20 GMT

Is anyone else getting constant pop ups on the forum, such as this

No matter which browser or OS i use they pop up every few minutes...

How can I kill the damn things...

Re: Constant Pop Up on Forum

Bambino — Thu, 19 Jan 2023 16:24:58 GMT

@madasaf1sh Only occasionally. Never enough times that it's a bother. I just click 'No Thanks'. As it's coming from O2 I doubt that there's any way to kill it.

Re: Constant Pop Up on Forum

MI5 — Thu, 19 Jan 2023 16:41:51 GMT

Re: Constant Pop Up on Forum

Martin-O2 — Thu, 19 Jan 2023 16:50:19 GMT

We did have an issue with this popup a while ago @madasaf1sh but it has since been fixed. Please try deleting all cookies and clearing your cache. Then access the community and decline or take the survey next time it pops up. This should get rid of it but if not let me know and we can look into it further.

Re: Constant Pop Up on Forum

jonsie — Thu, 19 Jan 2023 16:57:49 GMT

Started getting this yesterday, maybe 5-6 times now!

Re: Constant Pop Up on Forum

madasaf1sh — Thu, 19 Jan 2023 17:00:21 GMT

@Martin-O2

Already done cookies and cache, and I have these reset on every browser launch...

Re: Constant Pop Up on Forum

MI5 — Thu, 19 Jan 2023 17:05:41 GMT

@madasaf1sh wrote:
I have these reset on every browser launch...

That's why. You're deleting the cookie that saves the survey info.

Re: Constant Pop Up on Forum

madasaf1sh — Thu, 19 Jan 2023 17:31:00 GMT

If I am in the same browser session, it keeps coming up, so the cookies are there,

It is constant every 5 or some minutes in the same browser session... at the moment all 69 of the cookies that o2 deem to have on the community for both authentication, tracking and adverts...

Re: Constant Pop Up on Forum

pgn — Fri, 20 Jan 2023 00:03:23 GMT

@jonsie wrote:
Started getting this yesterday, maybe 5-6 times now!

Me too - put it down to new phone, even responded to a couple of them, as the window can pop up on Android Chrome "off screen", greying over the screen you are reading... A right PITA.

Re: Constant Pop Up on Forum

Cleoriff — Fri, 20 Jan 2023 10:11:09 GMT

Only had the pop up twice about 2 weeks ago. This was on my PC, Win 11/Firefox.

I did nothing and fingers crossed, they haven't reappeared.

Re: Constant Pop Up on Forum

Martin-O2 — Fri, 20 Jan 2023 10:19:31 GMT

Thanks for the feedback everyone. Can those of you who are seeing the popup more than once without logging out, closing the window or clearing cookies please let me know the below info, either in this topic or via PM.

Mobile or web:

Browser:

Have you accepted community cookies Y/N

Frequency of popup.

Once I have a few examples I'll raise the issue.

Re: Constant Pop Up on Forum

madasaf1sh — Fri, 20 Jan 2023 13:30:25 GMT

Hi @Martin-O2

Mobile or web: Web

Browser: Firefox / Chrome / Edge

Have you accepted community cookies Y/N Y

Frequency of popup. every 10 minutes or so it feels like..

Re: Constant Pop Up on Forum

pgn — Fri, 20 Jan 2023 16:01:56 GMT

@Martin-O2 wrote:

Mobile or web:
MOBILE

Browser:
CHROME on Android

Have you accepted community cookies Y

Frequency of popup.
5 times today, several more yesterday - and I even filled it in twice yesterday.
Cleared cached pages and restarted browser, no difference.

FYI Chrome on laptop, which has all O2 cookies deleted on every browser close, has no such problems.

There is another one, as I type:

Re: Constant Pop Up on Forum

pgn — Sun, 22 Jan 2023 08:53:02 GMT

And any attempt to fill in the survey that keeps popping up means salt is rubbed into already open wounds:

Re: Constant Pop Up on Forum

Cleoriff — Sun, 22 Jan 2023 11:00:27 GMT

I hate to say I'm not getting them. Just those two a couple of weeks ago and now I've probably jinxed it 😂

Re: Constant Pop Up on Forum

pgn — Sun, 22 Jan 2023 11:20:52 GMT

It's fine on the laptop (where, oddly, I clear all O2-related cookies every time the browser is restarted), just on Chrome on the new phone that it's being such a PITA, @Cleoriff - and when it pops-up, it hogs the screen and drags you back up to the top of the page...

It had better not be fixed "by ticking the 'Remember my username' box" on login!

Re: Constant Pop Up on Forum

jonsie — Sun, 22 Jan 2023 12:14:13 GMT

till a frustrating problem for me, getting them every two hours without fail on both Chrome and Firefox on the laptop.

Re: Constant Pop Up on Forum

pgn — Fri, 27 Jan 2023 09:28:56 GMT

Any progress on how to consign the pop-up questionnaire to the bin?

It annoys because when it pops up, usually mid-type, it hoofs you all the way back up to the top of the thread, and blocks any typing until you hit the X or answer Yes or No. You then have to scroll back down to where you were typing - look, the damn thing just did it again!

I have edited Chome settings to permit cookies, incl 3rd party ones, from community.o2.co.uk, but it makes bggrall difference.

Chrome on laptop is unaffected.

Re: Constant Pop Up on Forum

pgn — Fri, 27 Jan 2023 10:18:02 GMT

And another one, totally unprompted, as I switched to the browser from sleep-mode...

Sufferin' succotash, @Martin-O2 😤

Re: Constant Pop Up on Forum

Martin-O2 — Fri, 27 Jan 2023 11:04:04 GMT

Thanks everyone for the feedback. It does appear that something is going wrong with it, all be it not as severe as last time. I'm going to raise this with the platform provider. One last thing to try is after deleting cookies you should see a cookie accept banner the first time you access the community. Make sure you click OK on that and let me know if the issue persists.