topic Re: One Ring Scam advice in Discussions & Feedback

One Ring Scam advice

PaxReacher — Sat, 13 Apr 2024 12:29:42 GMT

Good afternoon, I'm after some advice, my father-in-law had a missed call from a number that turned out to be in Tunisia, he tried to return the call, it rang twice before he hung up. His bill has arrived and he has an international call that states it lasted 50mins (it didnt) at a cost of £150.

Where does he stand with claiming this back? We have reported it to action fraud and the O2 fraud team, they are investigating but claim he made the call so could be liable.

Re: One Ring Scam advice

MI5 — Sat, 13 Apr 2024 12:33:34 GMT

Well known scam @PaxReacher

https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/scams/advice-wangiri-missed-call-scams

Never call back any unknown numbers.

Re: One Ring Scam advice

Bambino — Sat, 13 Apr 2024 13:22:41 GMT

@PaxReacher As your issue has now been reported to the O2 fraud department there's nothing anyone in customer service can do to assist you. As your father-in-law made the call it's highly unlikely that he will be refunded. Sadly, a harsh (and expensive) lesson learned.

Re: One Ring Scam advice

pgn — Sat, 13 Apr 2024 14:45:11 GMT

Advice from the Forum Manager on this type of scam here, @PaxReacher - https://community.o2.co.uk/t5/Pay-Monthly/Incoming-call-from-Bosnia-resulting-in-me-being-charged/m-p/1708629/highlight/true#M273489