topic Re: Abroad in Discussions & Feedback

Abroad

BRYLYS — Wed, 10 Apr 2024 11:10:49 GMT

Be very careful when abroad

Myself and wife turned data roaming off and only used local wi-fi and whats-app when in South Africa

The wife had 4 calls (including from O2!!!) none of which she answered

she was still charged 2 pound for each call

Contacted customer service who are basically a disgrace

First one put phone down on wife, second one promised call back which never materialised

also attempted 2 emails to customer complaints none of which have replied

suggest you dump this Mickey Mouse outfit and join someone who actually cares about the customers.

PS. That annoyed about it am considering contacting BBC Watchdog

Re: Abroad

MI5 — Wed, 10 Apr 2024 11:32:00 GMT

Calls answered by voicemail will still be charged as a received call.

A little research before you went would have saved you from charges.

Re: Abroad

Cleoriff — Wed, 10 Apr 2024 11:37:47 GMT

@BRYLYS

When travelling outside of Europe we always advise people to turn Voicemail off before travel (for the reason given by @MI5)

Re: Abroad

jonsie — Wed, 10 Apr 2024 11:42:37 GMT

Calls are charged at £2 per minute and a part minute is always rounded up to the next full minute so even if connecting for one second, a full minute is the minimum charge

Re: Abroad

BRYLYS — Wed, 10 Apr 2024 12:22:56 GMT

calls were not answered nor were they diverted to voicemail

oh and i dida little research before i went - thanks

Re: Abroad

Cleoriff — Wed, 10 Apr 2024 13:07:09 GMT

@BRYLYS

The point we are making is, unless you turned VM OFF before you travelled, then any calls to the phone would have gone to Voicemail which is charged as a call, whether you answered them or not.

(you did say the wife received 4 calls)

Re: Abroad

Oxonian — Thu, 11 Apr 2024 17:58:48 GMT

We understand @BRYLYS that it is currently taking O2 up to eight weeks to investigate and respond to complaints. You have not indicated a timescale around this but if you have complained since say mid-February, it could well still be in the pipeline. 👍