topic Re: problems with the app in Discussions & Feedback

problems with the app

Loubaby2k14 — Sun, 07 Apr 2024 14:19:09 GMT

is anyone having problems when they go on the app and try to pay a bill but a error messages comes up saying its look like something gone wrong

madasaf1sh — Sun, 07 Apr 2024 14:28:11 GMT

Your best bet to pay bills is to use the website at https://mymobile.o2.co.uk as the app seems to be a bit flakey....

Loubaby2k14 — Sun, 07 Apr 2024 14:33:30 GMT

I even sign in on the website still says the same thing

madasaf1sh — Sun, 07 Apr 2024 15:04:05 GMT

Then you need to speak to the Payments team on 0800 902 0217

pgn — Sun, 07 Apr 2024 15:07:08 GMT

Check if the payment source is set up, @Loubaby2k14 - this in my MyO2 app:

Should work similarly in web version as suggested by @madasaf1sh above. Good luck!

Loubaby2k14 — Sun, 07 Apr 2024 15:12:11 GMT

It comes up with this on the webpage too

pgn — Sun, 07 Apr 2024 20:13:37 GMT

You could try using an Incognito, or InPrivate (depending on the browser you use) browser window

I have seen the main O2 website give weird results when logged into the Community Forum at the same time.

Good luck!