topic Re: Connection in Discussions & Feedback

Connection

Dannyp69 — Fri, 05 Apr 2024 12:06:12 GMT

I've cleared the balance of the account, my phone, yet my phone is still not working.

Also, you as a company have twice now cancelled my call to you!! This is inadequate and extremely frustrating.

I've been a customer of yourselves for many years and this is the thanks I get???

I want a response and my phone working asap, I am not pleased with your customer support at all

Daniel Phillips

Re: Connection

jonsie — Fri, 05 Apr 2024 12:13:44 GMT

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202 or 0344 809 0202

This looks like something you’d need to call O2’s customer service team about – give them a call on 202 or 0344 809 0202

Use the specific Payment management number 0800 902 0217

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm