https://community.o2.co.uk/t5/Discussions-Feedback/Credit-checks-and-upgrades/m-p/1707409#M131543 <P>Yes it's a policy change and an O2 business decision</P> Thu, 04 Apr 2024 12:12:41 GMT jonsie 2024-04-04T12:12:41Z https://community.o2.co.uk/t5/Discussions-Feedback/Credit-checks-and-upgrades/m-p/1707402#M131541 <P>It appears that since joint up with virgin, o2 now run a full credit check for an upgrade?!</P> Thu, 04 Apr 2024 12:07:26 GMT https://community.o2.co.uk/t5/Discussions-Feedback/Credit-checks-and-upgrades/m-p/1707402#M131541 Janwwms 2024-04-04T12:07:26Z https://community.o2.co.uk/t5/Discussions-Feedback/Credit-checks-and-upgrades/m-p/1707409#M131543 <P>Yes it's a policy change and an O2 business decision</P> Thu, 04 Apr 2024 12:12:41 GMT https://community.o2.co.uk/t5/Discussions-Feedback/Credit-checks-and-upgrades/m-p/1707409#M131543 jonsie 2024-04-04T12:12:41Z https://community.o2.co.uk/t5/Discussions-Feedback/Credit-checks-and-upgrades/m-p/1707417#M131545 <P>To be fair&nbsp;<a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/4583948">@Janwwms</a>&nbsp;a search has always been added for the Device Plan, as it is a regulated product..&nbsp;<BR /><BR />I did an Upgrade recently and as long as you have a clear payment history with o2 then it should be fine...&nbsp;</P> Thu, 04 Apr 2024 12:29:28 GMT https://community.o2.co.uk/t5/Discussions-Feedback/Credit-checks-and-upgrades/m-p/1707417#M131545 madasaf1sh 2024-04-04T12:29:28Z