topic Hi everyone, in Discussions & Feedback

Hi everyone,

Alo — Sun, 24 Mar 2024 19:57:58 GMT

Normally I don't complain, but recently I have experienced the worst customer service with O2.

I don't understand what is going wrong with this people, but it looks like than don't care for the customer.

I will give you one example, I was begging the lady from customer service to change just the address in my account, and she was saying to me 'you have to do a request in advance of 30 days', 'My computer has cliched, I can't do it right now. What on hell is going wrong with these people?

And in the end I ended up, cancelling my contract, and buying a new one. Totally useless.

Sorry O2, you are going to lose more and more customer.

Re: Hi everyone,

Oxonian — Sun, 24 Mar 2024 20:10:33 GMT

@Alo

You will not get any arguments on this forum about O2's deteriorating Customer Service. But please bear in mind that this is a customer to customer forum, so nobody from O2 is likely to see your post, let alone act on it. 👍

Re: Hi everyone,

Enlli — Sun, 24 Mar 2024 20:33:01 GMT

And you can change your address in MyO2. But they could have done it

Customer services are going downhill at a rate of knots.

Hope your new provider proves to be better