topic Issues with apple watch in Discussions & Feedback

Issues with apple watch

Colin100771 — Fri, 22 Mar 2024 16:32:27 GMT

I have had ongoing issues with O2 since December. To set the scene in November I had an iphone 14 pro max and an apple watch ultra with a data plan on a personal contract, both worked perfectly. In December I changed my phone to a 15 pro max and when I tried to activate the data plan I got a message saying “ Your O2 account is not eligible to enable mobile service on you your apple watch. Contact O2 for more information”. I have spent at least 10 hours on calls to the support desk, all to no avail, I reckon the system thinks I have a business account rather than a personal account but no one at O2 seems able/willing to help. I visited the local O2 shop who agreed this was the issue and someone would call me to deactivate and reactivate my sim, this was over a week ago and no call.

Has anyone experienced this issue with activating data on apple watch after upgrading their phone?

Re: Issues with apple watch

madasaf1sh — Fri, 22 Mar 2024 16:35:01 GMT

@Colin100771

The only information we have on here is this guide here, and no one will call you we can promise you that...
Best way is to reach out via socials to Customer Services.

https://community.o2.co.uk/t5/How-to-Guides/Apple-Watch-FAQs-amp-Activation-Guide/ba-p/1684464

Re: Issues with apple watch

MI5 — Fri, 22 Mar 2024 16:36:10 GMT

@Colin100771

It's a regular thing on here.

Keep trying with O2.

Re: Issues with apple watch

Colin100771 — Thu, 28 Mar 2024 17:23:07 GMT

Thanks for your reply, managed to resolve the issue myself by switching to an esim in my phone, now got a data plan on my watch