topic Re: O2 just texted me at 2:30AM! in Discussions & Feedback

O2 just texted me at 2:30AM!

DontTextAt230am — Tue, 19 Mar 2024 02:33:17 GMT

This is not accceptable.

Re: O2 just texted me at 2:30AM!

madasaf1sh — Tue, 19 Mar 2024 06:58:34 GMT

@DontTextAt230am

These are automated messages, so your option is to turn off marketing and billing texts in myo2...

Re: O2 just texted me at 2:30AM!

DontTextAt230am — Tue, 19 Mar 2024 12:17:54 GMT

Thank you for your reply.

I clicked on Contact Us and it took me to this Community Forum. I thought it would be manned by an O2 moderator.

The billing texts are handy to receive, and this one was a billing text. Thanks.

Even though they are automated, they should be scheduled to be sent during the daytime. Do you know how I can contact Customer Services by email please?

Thank you

Re: O2 just texted me at 2:30AM!

Enlli — Tue, 19 Mar 2024 12:30:03 GMT

You can't contact them by email

All ways to contact here

Re: O2 just texted me at 2:30AM!

gmarkj — Tue, 19 Mar 2024 12:31:03 GMT

There is no email for standard customer services @DontTextAt230am - the only departments are credit referrals and complaints as far as I can remember.

If you don't want to speak to someone you could use social media?

Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG),

Re: O2 just texted me at 2:30AM!

Enlli — Tue, 19 Mar 2024 13:33:47 GMT

If you set up Do Not Disturb on you phone to switch on and off at pre determined times, end of problem

Mine is set to only allow notifications from people in my contact list

Re: O2 just texted me at 2:30AM!

DontTextAt230am — Tue, 19 Mar 2024 13:49:11 GMT

@Enlli that's great thank you!

Re: O2 just texted me at 2:30AM!

DontTextAt230am — Tue, 19 Mar 2024 13:48:42 GMT

Great thanks for your help! @gmarkj