topic Appalling Customer Service in Discussions & Feedback

Appalling Customer Service

kingkaz — Mon, 18 Mar 2024 18:52:08 GMT

I had a sim which I cancelled a couple of months ago. I cancelled my DD as I no longer had a contract. I subsequently get an overdue e-mail stating I owe money. I called, was on hold for 45 mins, spoke to an agent who cut me off!!!

Called back, been on hold for 35mins - no answer.

I have better things to do than chase down o2 issues.

Re: Appalling Customer Service

Enlli — Mon, 18 Mar 2024 18:57:04 GMT

The people you really need to speak to are Payment Management

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Phoning just after 8am is a good idea

Re: Appalling Customer Service

jonsie — Mon, 18 Mar 2024 20:06:47 GMT

You might have better things to do but it's viital you sort this out now

If you have missed a couple of payments your credit file is already trashed and you need to make the effort to contact the payment management team

They may already have sold your debt to Moorcroft in which case you need to contact them as per any correspondence received

8am is the optimal time to call O2

Re: Appalling Customer Service

Oxonian — Mon, 18 Mar 2024 20:33:34 GMT

Do you know how much you owe @kingkaz ? If you do, payment by bank transfer becomes an option :-