topic Re: ABSOLUTE SHAMBLES in Discussions & Feedback

ABSOLUTE SHAMBLES

Fedup0121 — Fri, 08 Mar 2024 12:28:22 GMT

I originally submitted a name change in 2022, to date was never changed. I resubmitted 01/03/24 and online it states 48rs nothing has happened, forever being fobbed off and broken promises.

All handlers tell me something different no one seems to n so what the hell is going on. Keep being told that it doesn’t say it o line when it does. You have my documents but nothing has changed!!

does anyone have the CEO contact details or complaints team number? Which apparently don’t take calls🤣

fuming to say the least !

Re: ABSOLUTE SHAMBLES

MI5 — Fri, 08 Mar 2024 12:50:56 GMT

@Fedup0121

Name change Changing my personal details | Account and Billing | Help & Support | O2

Complaints https://www.o2.co.uk/how-to-complain

Re: ABSOLUTE SHAMBLES

Fedup0121 — Fri, 08 Mar 2024 14:23:46 GMT

Done all of that no success at all , no one can tell me when this is happening , next stop will be the media outlets to highlight how many customers are impacted by the lack of customer service and actual changes that need to be done

Re: ABSOLUTE SHAMBLES

Oxonian — Fri, 08 Mar 2024 20:13:55 GMT

I really think that you are wasting your time going to the media on this @Fedup0121. "I asked O2 to change my name and they didn't" is not exactly a compelling news story ! 👍

You have been provided with a link to the O2 complaints' page ; you can submit a complain by e-mail. However, bear in mind that it is currently taking O2 some eight weeks to investigate and respond to complaints so you will need to be patient. 😀