topic Re: 2 and a half hours on hold in Discussions & Feedback

2 and a half hours on hold

Dianne1 — Mon, 04 Mar 2024 16:26:46 GMT

Why is it so hard to speak to some one I was in a queue yesterday for 2 an half hours today same an still not answered I even managed to cook a meal on both days ridiculous if you ask me

Re: 2 and a half hours on hold

jonsie — Mon, 04 Mar 2024 16:35:41 GMT

Many many customers complaining about this

Re: 2 and a half hours on hold

Enlli — Mon, 04 Mar 2024 17:09:52 GMT

It was always bad but seems to have got worse of late judging by posts here

Re: 2 and a half hours on hold

Shx — Mon, 04 Mar 2024 19:02:30 GMT

I’ve been on the phone since 8am and haven’t gotten through not one person all day this is ridiculous, I’m fed up and tired I just want to speak to someone in the payment management team

Re: 2 and a half hours on hold

MI5 — Mon, 04 Mar 2024 19:08:37 GMT

@Shx You can get in touch with Payment Management team on 0800 902 0217
Payment Management opening hours:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Re: 2 and a half hours on hold

Shx — Mon, 04 Mar 2024 19:28:08 GMT

That’s who I’ve been on hold too since 8am this morning. I’m still currently on hold to them now.

Re: 2 and a half hours on hold

MI5 — Mon, 04 Mar 2024 19:31:58 GMT

@Shx

Time to hang up and call again (HUCA) as it's probably dropped your call a long time ago.

Re: 2 and a half hours on hold

Oxonian — Mon, 04 Mar 2024 20:09:39 GMT

@Dianne1

@Shx

I suggest that you contact O2 via social media, which will potentially save you a lot of hanging on the 'phone. The social media team are well thought of, although you might need to remind them once or twice.

The contact details are in :-