topic Re: Bills in Discussions & Feedback

Bills

JayneF — Thu, 29 Feb 2024 17:47:07 GMT

Well for the last week I have been trying to contact O2 to pay my bill. Each day for the last 5 days I have got "Sorry we can't do that just now due to new migration" Well THANKS O2, I have now not been able to pay my bill and you have barred my account. Trying to get hold of someone one on the phone for an hour and 25 mins in total I have been holding.

Time to change to a different provider I think after 18 years of being with O2

Re: Bills

Bambino — Thu, 29 Feb 2024 18:13:42 GMT

@JayneF

You need to speak to the Payment Management Team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Re: Bills

Oxonian — Thu, 29 Feb 2024 21:50:55 GMT

@JayneF

If you know how much you need to pay, a bank transfer might be the answer :-

And to avoid future issues, you might want to set up a direct debit.

If you do decide to leave, you will need :-