topic Re: Contract phone change to PAYG in Discussions & Feedback

Contract phone change to PAYG

andyh666555 — Mon, 26 Feb 2024 19:41:32 GMT

I have a new, refurbished phone, and have moved my o2 contract SIM to it, all works great. As this phone is Android Go, it has a restriction stopping a work time app from working. Therefore I have obtained an o2 PAYG SIM to put in the old phone for work. But, the performance is dire. Most apps and websites time out with very slow speeds. The phone shows a good 4g signal, but oh dear.....

Re: Contract phone change to PAYG

Oxonian — Mon, 26 Feb 2024 21:04:17 GMT

@andyh666555

What make and model is the "old" 'phone ? And precisely how "old" is "old" ?

These might help you :-

Re: Contract phone change to PAYG

andyh666555 — Mon, 26 Feb 2024 22:03:39 GMT

The phone is a Huawei Y5.

Re: Contract phone change to PAYG

Enlli — Tue, 27 Feb 2024 08:26:10 GMT

If your contract phone works well in the same location. Swap the SiMs over.

That will tell you if it is a SIM/ Account Problem or if it is the handset

Re: Contract phone change to PAYG

Oxonian — Tue, 27 Feb 2024 20:11:14 GMT

@andyh666555

Although you described it as your "old" 'phone, the Huawei Y5 is a 2019 handset and so still should be capable of giving good service.

Once you have tested it using the guides that I posted yesterday and the suggestions that @Enlli posted this morning, please let us know the outcome.