topic Delayed Delivery for HAN Samsung Galaxy S24 Ultra 5G 1SAE35VN - 10 days ago, no updates in Discussions & Feedback

Delayed Delivery for HAN Samsung Galaxy S24 Ultra 5G 1SAE35VN - 10 days ago, no updates

cherylgalbraith — Thu, 22 Feb 2024 08:53:27 GMT

Hello,

Looking for advice. I had recently purchased a new Samsung Galaxy S24 Ultra 5G to then be told its out of stock 10 days ago. I have not had any updates, when I look at the tracker it explains I will get a notification when its been dispatched as its been ordered by through the supplier.

I would like to utilise promotions to obtain free new ear buds, but you need to claim this within 30days of purchase. However, how long should you wait or is it intentional so you are not able to obtain this deal.

Are there options to cancel the order if I do not hear back in the next 4 days as 2 weeks I think is a sufficient amount of time to wait, if there were stock issues, the purchase should have not gone through and it also impacts on other deals/benefits associated with doing a new upgrade.

Many thanks

Cheryl

Re: Delayed Delivery for HAN Samsung Galaxy S24 Ultra 5G 1SAE35VN - 10 days ago, no updates

MI5 — Thu, 22 Feb 2024 09:14:40 GMT

@cherylgalbraith

The 30 days starts from when you receive the device.

Re: Delayed Delivery for HAN Samsung Galaxy S24 Ultra 5G 1SAE35VN - 10 days ago, no updates

Oxonian — Thu, 22 Feb 2024 20:55:24 GMT

Have you tried contacting sales' team at O2 to discuss your problem with the delay in delivery ?

You can call them from 8am to 8pm on 0800 081 0255.

Alternatively, you can contact them via social media :-