topic Re: Transfer of mobile account from VM to O2 in Discussions & Feedback

Transfer of mobile account from VM to O2

KeithD34 — Tue, 20 Feb 2024 21:22:36 GMT

As part of a VMedia bundle deal, some years ago, I accepted a mobile sim to reduce the overall cost of the bundle. Seemed like a harmless thing to do. Then when VM and O2, merged, the direct debit by VMobile was transferred to O2. I already had two accounts with O2 and had never used the VMobile sim. Somew I am paying O2 for three accounts. Unfortunately, someone at VMobile misspelt my surname. Hence, no link between accounts. All O2 can do is send a code/link to an unused sim, which was never installed in a phone, for me to gain access to 'MyO2'. My experience of using 202 is totally unacceptable. Just like many of the threads in this community, I have been on hold for hours. Next stop an O2 shop. To get my bank to just cancel the direct debit requires me to fill in forms which can only be posted to me.

Re: Transfer of mobile account from VM to O2

MI5 — Tue, 20 Feb 2024 21:28:51 GMT

@KeithD34

You can cancel the DD with your bank yourself but it's not advisable as O2 will sell on the debt and you will get hounded by debt collectors and get a negative credit score.

How to cancel guides here

I suggest you do it correctly, no matter how difficult it is.

Re: Transfer of mobile account from VM to O2

jonsie — Tue, 20 Feb 2024 21:47:55 GMT

Any of the online banks allow you to cancel direct debits but it would be foolish to do so without sorting the account out with O2

Re: Transfer of mobile account from VM to O2

Oxonian — Wed, 21 Feb 2024 18:26:01 GMT

@KeithD34 wrote:
Next stop an O2 shop.

I could be wrong @KeithD34 but I am not sure that an O2 retail store will be able to resolve that problem.

However, if you decide to give them a try anyway, please ensure that you take photographic identification (photo ID) with you.

Good luck. 👍