https://community.o2.co.uk/t5/Discussions-Feedback/o2-customer-service/m-p/1692339#M130502 <P>Complaints taking around 8 weeks!</P> Fri, 09 Feb 2024 13:36:04 GMT Enlli 2024-02-09T13:36:04Z https://community.o2.co.uk/t5/Discussions-Feedback/o2-customer-service/m-p/1692323#M130501 <P>Anyone else received a letter from o2 saying they are making changes and you can end you airtime plan early</P><P>without being charged the early termination fee.</P><P>&nbsp;</P><P>I have contact o2 customer service to cancel my contract and of course they are denying knowledge of the letter and are saying I will need to pay the early termination fee.</P><P>&nbsp;</P><P>I have been in to my local o2 store and the guys there have confirmed the letter is real but cannot make the</P><P>o2 customer services understand I can terminate without charge.</P><P>&nbsp;</P><P>The store told me to email complaints - I have done that and no one has responded.</P><P>&nbsp;</P><P>What an absolute joke, I suppose they will wait till after the 30days and then say I waited too long.</P><P>&nbsp;</P><P>o2's customer service is a Joke (except no one is laughing) they take hours to answer your call, when they answer they are unhelpful and have no knowledge.&nbsp; What a shower of s**t</P><P>&nbsp;</P><P>&nbsp;</P> Fri, 09 Feb 2024 12:55:13 GMT https://community.o2.co.uk/t5/Discussions-Feedback/o2-customer-service/m-p/1692323#M130501 mlctt 2024-02-09T12:55:13Z https://community.o2.co.uk/t5/Discussions-Feedback/o2-customer-service/m-p/1692339#M130502 <P>Complaints taking around 8 weeks!</P> Fri, 09 Feb 2024 13:36:04 GMT https://community.o2.co.uk/t5/Discussions-Feedback/o2-customer-service/m-p/1692339#M130502 Enlli 2024-02-09T13:36:04Z