topic Re: 02 surprises; no surprise! in Discussions & Feedback

02 surprises; no surprise!

Anonymous — Sun, 12 Sep 2010 12:35:26 GMT

It is sad to see how rubbish the new o2 surprises are. It was fun when you got a genuine surprise like free call time. Now it's 2 for 1 or a slight reduction re goods or services you are not interested in. My perception now of this service provider a lot less interesting; a factor to consider at phone update time!

02 surprises; no surprise!

Anonymous — Sun, 12 Sep 2010 13:37:01 GMT

Or free text when you are on unlimited text anyway 😐

02 surprises; no surprise!

Anonymous — Sun, 12 Sep 2010 20:51:57 GMT

What is it with people not understanding the concept of a Lucky Dip?

Also, when the prizes were all network prizes there were people complaining, so O2 introduced real world prizes as well. And still people complain.

The advice, as ever, is if you are the sort of person who can't cope with not "winning" then don't enter.

02 suprises .

Anonymous — Mon, 13 Sep 2010 21:46:28 GMT

they are not lucky dips .try this .when you get your code ,got to suprises and type in code and hook a duck .dont accept prize and leave 02 suprises site and go to lost code..try for about 4 times you might get different codes.but no matter what code you use or what duck you hook it will always be the same prize,so its not lucky dip.02 should just offer the person the prize that is there instead of doing the whole hook a duck beacause its all the same prize.i have tried it on numerous occasions and its always the same.the laws of probabilities say i couldnt keep on picking the same prize..try it.

Re: 02 surprises; no surprise!

Anonymous — Wed, 15 Sep 2010 22:04:48 GMT

In relation to derry dylans comments. I suspect you may need to try clearing out your internet cache & cookies before hooking another duck. When you claim to have lost your code and get another, when you visit the site it knows you have already been there so gives you the same prize. Go into control panel, internet options, delete all inc subfolders and then get your new code. See what happens worth a try. Then again they could all be the same prize - who knows

Re: 02 surprises; no surprise!

Anonymous — Thu, 16 Sep 2010 05:56:24 GMT

For heaven's sake, its a lucky dip. You get a chance to pick a prize. If you don't claim it, then it will still be there waiting for you to claim.
You can't put the prize back and keep picking until you win something 'good' !

Re: 02 surprises; no surprise!

Anonymous — Thu, 16 Sep 2010 18:57:26 GMT

well its not actually a lucky dip.once you top up your prize is already set for you.no matter what duck you pick your number is designated a prize.i have tries with deleting cookies cache .i thought i would do it just to see what happens and you will jus tget the one prize.i honestly think once you top up your prize is picked fcor you.

Re: 02 surprises; no surprise!

Anonymous — Thu, 16 Sep 2010 21:27:15 GMT

You cannot pick another prize! Think of it like a lottery scratchcard, you can't have another go to see if you win something 'better'. No matter how many times you try to trick the system by saying you have a lost code!

Re: 02 surprises; no surprise!

Anonymous — Tue, 02 Nov 2010 11:39:34 GMT

The surprises are so bad now I have never collected any for 3 months.I dont even use my code I just delete it as soon it arrives on my phone.It's not worth the bother.

Re: 02 surprises; no surprise!

Anonymous — Tue, 02 Nov 2010 11:48:23 GMT

Aha.... I thought hang on I WILL give it one more try.This what I had a choice of....
1. 30% off RAC Cover ( I don't own a car )
2. Free picture messages for 1 week ( I have them free anyway )
3. Unlimited uk voicemail for 1 month ( I have my voicemail switched off all the time )
That's why I stopped using the codes, total rubbish!!!!
That was a waste of 5 minutes of my life.

Re: 02 surprises; no surprise!

Anonymous — Tue, 02 Nov 2010 12:03:58 GMT

But can you see how those surprises would have been useful to someone else?
At the risk of sounding like a stuck recording, its a lucky dip. There is a quarantee that you will win a prize, but not that it will be one you want.
Do people nowadays, not understand the concept of a lucky dip?

Re: 02 surprises; no surprise!

Anonymous — Tue, 02 Nov 2010 16:31:48 GMT

prking, you are the worst apologist for O2 on here..
If those "prizes" aren't useful to the poster, such as free messages because they have that on their contract, O2 shouldn't offer them - it's not like they won't have these details on their system.

Re: 02 surprises; no surprise!

Anonymous — Tue, 02 Nov 2010 19:24:00 GMT

There's no need to make it personal, although that was a very feeble attempt to do so.
You clearly don't understand the concept of a lucky dip. It doesn't mean you get a choice of prizes you like. It means you get a chance to pick a prize at random. It could be something you want or something you don't. Just because you don't like it or have no use for it doesn't make it 'rubbish'.

Re: 02 surprises; no surprise!

Anonymous — Tue, 02 Nov 2010 19:53:35 GMT

If those "prizes" aren't useful to the poster, such as free messages because they have that on their contract, O2 shouldn't offer them - it's not like they won't have these details on their system.

Do you honestly think it is worth their while to track every user contract with all it's discounts, freebies, no longer available options, etc. to correctly calculate which prizes would be appropriate to each person??
This is pretty simple stuff as prking is desperately trying to explain... Someone sat down and came up with a series of prizes e.g.
- free picture messages
- free voicemail
- extra texts or whatever
For arguments sake say there are potentially 30 different prizes at any one time. You get your code and are allocated a prize at random. If it is useful great, if not so be it. It is a free prize draw that you can choose to take part in or not. You plays the game and take your chances.
You can't go to the fairground, hook a duck, win a doll and decide you want a football instead can you.

Re: 02 surprises; no surprise!

Anonymous — Wed, 03 Nov 2010 09:00:39 GMT

I think part of the problem is that kids don't take part in Lucky dips or hoopla any more, because its 'boring'. They want to go on thrilling rides.
Their parents don't bother taking them to fetes and parties, so they never find out about things like raffles and lucky dips.
So when they come across one, they do the equivalent of stamping their feet because they didn't get what they want.
As you say, its actually quite simple really.

Re: 02 surprises; no surprise!

Anonymous — Wed, 03 Nov 2010 10:43:37 GMT

A good surprise would be a free phone or 1 months free. They could be used by everyone.

Re: 02 surprises; no surprise!

Anonymous — Wed, 03 Nov 2010 10:56:26 GMT

I think part of the problem is that kids don't take part in Lucky dips or hoopla any more, because its 'boring'. They want to go on thrilling rides.
Their parents don't bother taking them to fetes and parties, so they never find out about things like raffles and lucky dips.
So when they come across one, they do the equivalent of stamping their feet because they didn't get what they want.
As you say, its actually quite simple really.

Er no, it's not that simple. Let me say now, what I said is hardly personal - I don't know you. There are a lot of threads I've seen on here has you apologising for O2 when they won't do it themselves, even when their customer service is poor.
However, you have helped me elsewhere and I will say again, thank you.
Otherwise, let's look at O2 Treats shall we? It used to be that we were offered extra bolt-ons, all things we could use. The last time I called that line, and I gave up on it quite quickly, we were offered discounts on products which weren't really discounts and readily available elsewhere.
Instead of O2 offering things which cost them, they then offered things from third-parties which made them money. That's fine if a company wants to offer that, because you can opt out, but don't pretend that you're doing me a favour because you're really not.

Re: 02 surprises; no surprise!

Anonymous — Wed, 03 Nov 2010 12:00:37 GMT

Instead of O2 offering things which cost them, they then offered things from third-parties which made them money.

I don't think anyone is suggesting that their 'offers' are not now less useful and less worthwhile. This thread began by someone suggesting that they should be able to repeatedly hook a duck to choose what prize they got by chance. I think prking was suggesting that the concept of winning something at random, whether useful to you or not, was quite simple.

That's fine if a company wants to offer that, because you can opt out, but don't pretend that you're doing me a favour because you're really not.

In respect to your point is that not pretty much the definition of retail marketing?

Re: 02 surprises; no surprise!

Anonymous — Wed, 03 Nov 2010 13:57:49 GMT

You say its not personal and then launch into an attack on me. You don't seem to be able to understand that someone can have a different view of something without accusing them of being an apologist.
Its a discussion forum, if you don't agree with someone then present a convincing argument for your opinion.
And why are you going on about treats? As others have pointed out to you, you have wandered far off track. Quite illogical.

Re: 02 surprises; no surprise!

Anonymous — Fri, 05 Nov 2010 18:28:44 GMT

At the risk of being lambasted, I have been playing Surprises since it started, winning nothing that was of use but not really minding. Today though, it offered 2 for 1 theatre tickets which I am interested in. The link that offered a chance to check out this offer didn't work, even though I clicked on it 3 times, waiting in between each click. I took a chance (okay - it was a chance) and pressed collect - only to find out there is nothing anywhere near my region and the nearest is 250 miles away. There ARE people who live in the North of England too...