https://community.o2.co.uk/t5/Discussions-Feedback/Virgin-media-merge/m-p/1689832#M130297 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/5459066">@CpW1</a>&nbsp;</P><P>If you have a device plan, Virgin will continue to collect that.</P><P>Only your airtime switched to O2.</P><P>You can get in touch with Payment Management team on 0800 902 0217<BR />Payment Management opening hours:<BR />Monday to Friday – 8am to 8pm<BR />Saturday – 8am to 6pm<BR />Sunday – 9am to 6pm</P> Tue, 30 Jan 2024 21:03:14 GMT MI5 2024-01-30T21:03:14Z https://community.o2.co.uk/t5/Discussions-Feedback/Virgin-media-merge/m-p/1689831#M130296 <P>I am still being charged by virgin media 7 months after the I was merged to o2. I am owed £350 and virgin media have been no help at all, I keep being cut off. O2 customer service hasn’t been much better, I get the same treatment. I never asked to be transferred. I was told I wouldn’t have to do anything, I believe the word they used was ‘seamless’. I’m pregnant and this is stress I don’t need I just want it resolved but I can’t even get someone to check for me. Absolutely disgusted with o2 and virgin. Has this happened to anyone else?</P> Tue, 30 Jan 2024 20:52:56 GMT https://community.o2.co.uk/t5/Discussions-Feedback/Virgin-media-merge/m-p/1689831#M130296 CpW1 2024-01-30T20:52:56Z https://community.o2.co.uk/t5/Discussions-Feedback/Virgin-media-merge/m-p/1689832#M130297 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/5459066">@CpW1</a>&nbsp;</P><P>If you have a device plan, Virgin will continue to collect that.</P><P>Only your airtime switched to O2.</P><P>You can get in touch with Payment Management team on 0800 902 0217<BR />Payment Management opening hours:<BR />Monday to Friday – 8am to 8pm<BR />Saturday – 8am to 6pm<BR />Sunday – 9am to 6pm</P> Tue, 30 Jan 2024 21:03:14 GMT https://community.o2.co.uk/t5/Discussions-Feedback/Virgin-media-merge/m-p/1689832#M130297 MI5 2024-01-30T21:03:14Z