topic Re: VM / O2 dongle in Discussions & Feedback

VM / O2 dongle

PJW11 — Tue, 30 Jan 2024 17:16:15 GMT

Hi,

I have the VM /O2 backup dongle but despite the coverage checker saying I should have good 4g indoor and outdoor service Ithe dongle just doesn't get a signal. VM's engineer suggested it could be a faulty dongle so that was repolaced along with a new sim card but has made no difference. Any suggestions welcome

Re: VM / O2 dongle

MI5 — Tue, 30 Jan 2024 17:19:02 GMT

@PJW11

You may need the O2 apn settings installing.

These should work https://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/Connecting-Android-Phone-to-Data-Services/m-p/544202#U544202

Re: VM / O2 dongle

PJW11 — Tue, 30 Jan 2024 17:27:40 GMT

The dongle goes into the VM router via an extension and the router is preconfigured so can't change / input any settings

Re: VM / O2 dongle

Enlli — Tue, 30 Jan 2024 18:01:15 GMT

Which VM router is that.

Have you asked in the networking section of the Virgin Forum. Some knowledgeable people there

Re: VM / O2 dongle

MI5 — Tue, 30 Jan 2024 18:07:45 GMT

@PJW11 wrote:
The dongle goes into the VM router via an extension and the router is preconfigured so can't change / input any settings

If it takes a sim it needs an apn.

There must be an IP address and a management portal you can login to to check.

Re: VM / O2 dongle

PJW11 — Tue, 30 Jan 2024 18:59:18 GMT

I assure you these are the settings all greyed out can't input anything

Mobile Network APN iot.o2.co.uk

Mobile Network Username card

Mobile Network Password card

Re: VM / O2 dongle

PJW11 — Tue, 30 Jan 2024 19:04:22 GMT

Hitron Chita. VM business has no forum sadly and their customer have no idea.

Re: VM / O2 dongle

PJW11 — Tue, 30 Jan 2024 19:06:45 GMT

Customer service!

Re: VM / O2 dongle

MI5 — Tue, 30 Jan 2024 19:15:27 GMT

@PJW11 wrote:
I assure you these are the settings all greyed out can't input anything

Mobile Network APN iot.o2.co.uk
Mobile Network Username card
Mobile Network Password card

That will explain why it's not working then.

Re: VM / O2 dongle

Oxonian — Tue, 30 Jan 2024 20:24:15 GMT

@PJW11

If this "backup" gadget works in the same was as an EE "Smart Hybrid Connect" supports a BT hub, then there is a SIM therein but the user cannot access or alter the settings.

Re: VM / O2 dongle

PJW11 — Tue, 30 Jan 2024 21:06:02 GMT

Dead right. It's obviously fully integrated. Just don't understand why I am not getting a signal.

Re: VM / O2 dongle

MI5 — Tue, 30 Jan 2024 21:26:08 GMT

In that case, don't they only kick in when the router goes down?

Maybe they don't work if the wifi router is performing normally?

Might be useful Hitron Router Guide | Virgin Media Business ??

Re: VM / O2 dongle

MI5 — Tue, 30 Jan 2024 21:32:42 GMT

VM thread here 4G backup dongle - Virgin Media Community - 5293561

Setup guide here 5193_QS_SoHo 4G Back Up install guide_D13.pdf (virginmediabusiness.co.uk)

Re: VM / O2 dongle

PJW11 — Tue, 30 Jan 2024 22:12:27 GMT

Thanks.

I've read the router guide front to back several times and also the setup guide for the dongle, that's why I came to this forum I really have exhausted all options. You're right they do only kick in when the BB goes down but they should always be registered on the o2 network. There's a series of lights and on mine it simply indicates that it isn't regidtered. You can test in the router and I just get "test failed"

Re: VM / O2 dongle

MI5 — Tue, 30 Jan 2024 22:33:33 GMT

@PJW11

It's not 100% accurate anyway but what does it suggest for your signal here O2 Service Status ?

Re: VM / O2 dongle

PJW11 — Wed, 31 Jan 2024 07:06:58 GMT

Shuld have a good signal indoors!

Re: VM / O2 dongle

Oxonian — Wed, 31 Jan 2024 19:39:48 GMT

@MI5 wrote:
In that case, don't they only kick in when the router goes down?
Maybe they don't work if the wifi router is performing normally?

@MI5

Q1 - Yes.

Q2 - the BT/EE version only kicks-in when the Broadband connection drops. But it maintains its mobile connection at all times and is effectively "on standby" and ready to take over within 60 seconds of a Broadband drop out.

I assume the VM/O2 version works similarly.

Re: VM / O2 dongle

MI5 — Wed, 31 Jan 2024 20:15:59 GMT

OK, cheers

Re: VM / O2 dongle

Oxonian — Wed, 31 Jan 2024 20:43:20 GMT

@MI5

👍