topic Re: Number Porting problem in Discussions & Feedback

Number Porting problem

Foyzur — Thu, 25 Jan 2024 14:46:52 GMT

i am having great trouble..

i had ported my number from three to O2 on 22 January.. my number three is deactivate as soon i used the pac code.

but in O2 i still not got my Old number..

its still on temporary number.

i am using PaYG sim.

i called customer service they saying the number and the pac code locked.. so i need to contact Three.. but three says number gone from their system they cant do anything..

now please someone help me.. my number is deactivated since 7day and i cant use my secure apps Ex: bank apps etc

Re: Number Porting problem

MI5 — Thu, 25 Jan 2024 14:48:15 GMT

@Foyzur

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Re: Number Porting problem

Foyzur — Thu, 25 Jan 2024 14:49:07 GMT

i texted them on facebook. they said they will reply.. but still no reply

Re: Number Porting problem

MI5 — Thu, 25 Jan 2024 14:50:35 GMT

@Foyzur

Nothing more we can do here, sorry.

Message again or keep calling until you get someone to help.

Re: Number Porting problem

samstander — Thu, 25 Jan 2024 18:19:11 GMT

It should take no more than 2 working days. Should be done by now. When I transferred from Vodafone to o2, it took less than 2 days and was smooth process.

Re: Number Porting problem

Foyzur — Fri, 26 Jan 2024 00:21:19 GMT

but it still not transfered yet.. i can't access my old number.. its out of service.. the o2 customer service say my pac code and my number locked.. how its locked? they saying to me to ask three to give pac code again.. but its not possible

Re: Number Porting problem

Oxonian — Fri, 26 Jan 2024 19:29:49 GMT

@Foyzur

O2's social media team are well thought of, so I suggest that you try contacting them. Details have been given to you above by @MI5 and can also be found in :-

Re: Number Porting problem

MI5 — Fri, 26 Jan 2024 19:57:22 GMT

Also given above

Re: Number Porting problem

samstander — Sat, 27 Jan 2024 17:49:46 GMT

ouch, you might end up losing your number.

Re: Number Porting problem

Foyzur — Fri, 02 Feb 2024 01:14:49 GMT

oh no.. why.. why they are so bad at this

.. my number is not on Three network.. also its disconnected from network..

they are not helping me..

i had called them over 40times..

always they say they submitted form it will work in 2 days..

its 15days now..

my pac code getting expire at 15 Feb..

this is so bad.. i cant access my bank..

is there anyone who can help me..

i am in big trouble😭😭😭😭

Re: Number Porting problem

Oxonian — Fri, 02 Feb 2024 19:27:26 GMT

@Foyzur

Both @MI5 and I have suggested above that you try contacting O2's social media team, as they are well thought of. Have you done so ?

Details have been given to you above by @MI5 and can also be found in :-

Guide: How to find help & contact O2

Re: Number Porting problem

Foyzur — Sat, 03 Feb 2024 00:29:35 GMT

yeah Dear.. i think this is the last hope..

they replied on Messenger..they took otp from me.. the. they went offline..

now i am waiting for their reply tomorrow.. let see what happen.. the number is very important for me.

what you think.. they can fix this?

Re: Number Porting problem

Oxonian — Sat, 03 Feb 2024 17:06:46 GMT

@Foyzur

The social media team have a good reputation but do tend to be very busy ; if you don't hear back from them, you'll need to keep reminding them ! 😀

I am sure that they will sort this but you need to keep giving them a friendly poke.

Re: Number Porting problem

Foyzur — Sun, 04 Feb 2024 00:12:03 GMT

@Oxonian wrote:
@Foyzur
The social media team have a good reputation but do tend to be very busy ; if you don't hear back from them, you'll need to keep reminding them ! 😀
I am sure that they will sort this but you need to keep giving them a friendly poke.

yeah bro.. i am sending them msg after every 2 hours.. they said they sent my problem to porting Team.. after the reply.. they will let me know.. let see what happen.. i will keep let you guys update

Re: Number Porting problem

Oxonian — Sun, 04 Feb 2024 20:03:09 GMT

@Foyzur

Yes, keep chasing them and please update this thread with developments.

Re: Number Porting problem

Foyzur — Tue, 06 Feb 2024 14:38:01 GMT

Voila!!!

after contacting on social media.. yesterday i went to O2 Store.. then there was a Beautiful Girl Member.. she said she will look for it on her laptop.. then she contacted with o2 customer service team..

they took my information.. after that they said they will definitely fix my problem within 48hours..

and today at 2.30pm(GMT 0)..

i saw my temporary o2 number disconnected from network..

then i restarted my sim and Voila!!!!!.

my old number is back alive🤩🤩🤩🤩🤩😍🤩😍🤩😍🤩😍🤩😍🤩😍..

thank you guys.. you guys said i should keep them chasing.. and i did.. and i got succeeded..😍😍😍 Thank everyone for the support

Re: Number Porting problem

Oxonian — Tue, 06 Feb 2024 20:33:01 GMT

@Foyzur

Really interesting that a member of staff in an O2 retail store seems to have facilitated a resolution for you. Thanks for letting us know.

I am delighted that your problem has been solved ! 👍

Re: Number Porting problem

Foyzur — Wed, 07 Feb 2024 01:27:12 GMT

yeah bro.. thank you for giving me information.. and i am going to give the girl some chocolates as gift.. bcz she helped my without any condition..

she owe me a chocolate definitely.!!

Re: Number Porting problem

Oxonian — Wed, 07 Feb 2024 19:56:56 GMT

@Foyzur

It sounds like a box of Thorntons would be a nice way of saying thanks ! 👍

Re: Number Porting problem

Foyzur — Thu, 08 Feb 2024 01:07:32 GMT

thank you for suggest.. her shift is on Thursday so i will go tomorrow and give her this thorntons