https://community.o2.co.uk/t5/Discussions-Feedback/Esim-never-ending-problems-with-O2/m-p/1688875#M130217 <P>If on the new 360 Billing System:</P><P><A href="https://accounts.o2.co.uk/signin" target="_blank">https://accounts.o2.co.uk/signin</A></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1000012228.png" style="width: 425px;"><img src="https://community.o2.co.uk/t5/image/serverpage/image-id/54706iF90005E86E074F51/image-size/medium?v=v2&amp;px=400" role="button" title="1000012228.png" alt="1000012228.png" /></span></P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1000012227.png" style="width: 1080px;"><img src="https://community.o2.co.uk/t5/image/serverpage/image-id/54707iE71747403D9A9C19/image-size/medium?v=v2&amp;px=400" role="button" title="1000012227.png" alt="1000012227.png" /></span></P><P>&nbsp;</P><P>Otherwise, take photo id and phone and pop into an O2 shop today, they will do it all for you. Take the package from your earlier eSIM with you if it helps, <a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/4975519">@Sumit1</a>.&nbsp;</P><P>Good luck!</P> Sat, 27 Jan 2024 10:35:18 GMT pgn 2024-01-27T10:35:18Z https://community.o2.co.uk/t5/Discussions-Feedback/Esim-never-ending-problems-with-O2/m-p/1688791#M130211 <P>I just upgraded from iOS to android and only realised today that the esim pack i received last time to use on my iPhone can’t be used on my new android device. It’s 9 pm Friday evening and after trying my old pack 2/3 times i can’t install the same pack anymore even on my iphone. This is really frustrating that even after logging-in on my O2 app, i can’t order an instant esim profile that could possibly be send over my registered email address in few hours &amp; i don’t have to wait for 2/3 days to get it. Now my both phones are useless due to O2 obsolete technology. They really need to upgrade their technology so that customers like me atleast request esim profile online and they should send QR code that could be used atleast once.&nbsp;</P> Fri, 26 Jan 2024 20:23:59 GMT https://community.o2.co.uk/t5/Discussions-Feedback/Esim-never-ending-problems-with-O2/m-p/1688791#M130211 Sumit1 2024-01-26T20:23:59Z https://community.o2.co.uk/t5/Discussions-Feedback/Esim-never-ending-problems-with-O2/m-p/1688875#M130217 <P>If on the new 360 Billing System:</P><P><A href="https://accounts.o2.co.uk/signin" target="_blank">https://accounts.o2.co.uk/signin</A></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1000012228.png" style="width: 425px;"><img src="https://community.o2.co.uk/t5/image/serverpage/image-id/54706iF90005E86E074F51/image-size/medium?v=v2&amp;px=400" role="button" title="1000012228.png" alt="1000012228.png" /></span></P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1000012227.png" style="width: 1080px;"><img src="https://community.o2.co.uk/t5/image/serverpage/image-id/54707iE71747403D9A9C19/image-size/medium?v=v2&amp;px=400" role="button" title="1000012227.png" alt="1000012227.png" /></span></P><P>&nbsp;</P><P>Otherwise, take photo id and phone and pop into an O2 shop today, they will do it all for you. Take the package from your earlier eSIM with you if it helps, <a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/4975519">@Sumit1</a>.&nbsp;</P><P>Good luck!</P> Sat, 27 Jan 2024 10:35:18 GMT https://community.o2.co.uk/t5/Discussions-Feedback/Esim-never-ending-problems-with-O2/m-p/1688875#M130217 pgn 2024-01-27T10:35:18Z