topic Ofcom Shames Virgin Media and O2 for UK Telecoms Complaints in Discussions & Feedback

Ofcom Shames Virgin Media and O2 for UK Telecoms Complaints

Oxonian — Thu, 25 Jan 2024 19:56:16 GMT

From the pages of ISP Review :-

Ofcom Shames Virgin Media and O2 for UK Telecoms Complaints UPDATE - ISPreview UK

https://www.ispreview.co.uk/index.php/2024/01/ofcom-shames-virgin-media-and-o2-for-uk-telecoms-complaints.html

Re: Ofcom Shames Virgin Media and O2 for UK Telecoms Complaints

Bambino — Thu, 25 Jan 2024 20:07:03 GMT

What a surprise......not.

Re: Ofcom Shames Virgin Media and O2 for UK Telecoms Complaints

Enlli — Thu, 25 Jan 2024 21:01:33 GMT

O2 will have to watch it, there are others waiting in the wings

Re: Ofcom Shames Virgin Media and O2 for UK Telecoms Complaints

jonsie — Thu, 25 Jan 2024 21:06:58 GMT

O2 need a massive injection of cash to get out of the big hole they have dug for themselves

Re: Ofcom Shames Virgin Media and O2 for UK Telecoms Complaints

MI5 — Thu, 25 Jan 2024 21:25:30 GMT

I'm sure the annual price rise **** take will take care of that.

Re: Ofcom Shames Virgin Media and O2 for UK Telecoms Complaints

Enlli — Thu, 25 Jan 2024 22:23:00 GMT

I see the papers and the BBC has taken this up.

Whatever we think about these"league tables" it's not good publicity. A few more like that and it will cost them dearly.

No doubt the press will make something of next months price hike being higher than other companies.

Re: Ofcom Shames Virgin Media and O2 for UK Telecoms Complaints

Oxonian — Fri, 26 Jan 2024 18:26:51 GMT

O2 almost seem to be creating a "Gerald Ratner moment" ; a point at which poor service and a lack of reliability and adverse media coverage could lead to a big loss of customers.

Re: Ofcom Shames Virgin Media and O2 for UK Telecoms Complaints

Simcity — Thu, 01 Feb 2024 10:55:43 GMT

Shaming them is one thing, they need to do 'something' to make them improve. Tesco have just renewed with them for another 10 years so in O2's eyes they can't be that bad...

Re: Ofcom Shames Virgin Media and O2 for UK Telecoms Complaints

madasaf1sh — Thu, 01 Feb 2024 11:42:12 GMT

The only way things will change is not based around consumers, it is around the big enterprise accounts, who pay in excess of £100K per year to o2, and o2 aren't losing any big accounts, they seem to keep them, or get more of them..
If this was to change then o2 would need to change something..

Re: Ofcom Shames Virgin Media and O2 for UK Telecoms Complaints

samstander — Thu, 01 Feb 2024 14:01:08 GMT

Every few years we get a story like this and nothing changes. I suspect it will be the same this time around.

Re: Ofcom Shames Virgin Media and O2 for UK Telecoms Complaints

Oxonian — Thu, 01 Feb 2024 19:10:46 GMT

@Simcity wrote:
Shaming them is one thing, they need to do 'something' to make them improve. Tesco have just renewed with them for another 10 years so in O2's eyes they can't be that bad...

@Simcity

Although the press release suggests this, Tesco Mobile have not really "renewed" with O2.

Tesco Mobile is a 50/50 joint venture between O2 and Tesco ; probably the only way that would not "renew" was if Tesco wanted out and if O2 took over completely.

I cannot see that there was ever a chance of O2 agreeing to Tesco Mobile becoming a joint venture with another mobile network operator.

Virgin Media O2 and Tesco agree 10-year renewal of Tesco Mobile joint venture - Virgin Media O2

https://news.virginmediao2.co.uk/virgin-media-o2-and-tesco-agree-10-year-renewal-of-tesco-mobile-joint-venture/

Re: Ofcom Shames Virgin Media and O2 for UK Telecoms Complaints

Simcity — Fri, 02 Feb 2024 15:29:13 GMT

@Oxonian

Agreed, I hadn't seen VMO2's article on it. Smoke and mirrors.

Re: Ofcom Shames Virgin Media and O2 for UK Telecoms Complaints

Oxonian — Fri, 02 Feb 2024 20:54:39 GMT

@Simcity

Very much so.

And a 50 per cent share of a MVNO with 5 million customers must be a really good source of income for O2.