Identity Theft

DrBugs — Wed, 24 Jan 2024 16:12:49 GMT

I have been the victim of identity theft. The thief took out some O2 contracts and obviously never paid any bills. The other phone companies they did this with were brilliant, one phone call and it was sorted. Not O2.

The call centre does not seem to have the ability to recognise this type of fraud, and the upshot is that O2 put a black mark on my credit score that is badly affecting my life, as well as selling the debt to a debt collection agency.

The debt collection agency were brilliant, cancelling the debt.

O2 have yet to talk to me once about their investigations or actions here. I have tried the 'Resolver' service they recommend, with no reply.

Have any other members of this community experienced this? If so, what have you done about it? What are the next steps? How do I get O2 to remove the black mark on my credit score? I'm really struggling here.

Thanks for reading, it's more than O2 ever did.

Re: Identity Theft

MI5 — Wed, 24 Jan 2024 16:26:37 GMT

@DrBugs

The email address is creditfilereferrals@telefonica.com
Or you can write or fax them:
Credit File Referrals Team
Suite P
Arlington Business Centre
Leeds
LS11 0NE
Fax 0113 2025865

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Identity Theft

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