topic Re: Galaxy Buds in Discussions & Feedback

Galaxy Buds

ONYX_GUARD_86 — Wed, 24 Jan 2024 12:37:26 GMT

So..... its been 117 days since my contract start.

It beyond a joke. Weekly chats to the useless advisors only to hear 'rest assured', 'trust us' and 'please wait 5 more days'

O2 can go f*ch themselves after this

Re: Galaxy Buds

jonsie — Wed, 24 Jan 2024 12:52:45 GMT

All we know is here

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202 or 0344 809 0202

Re: Galaxy Buds

gmarkj — Wed, 24 Jan 2024 13:48:50 GMT

@Dave-O2 you might need to help this one along...

Re: Galaxy Buds

ONYX_GUARD_86 — Wed, 24 Jan 2024 13:54:29 GMT

This is what I sent to the O2 Advisors and only got the standard reply.

"It's been over 30 days (117 to be exact) since the start of my contract with still no text with the unique code offering the Galaxy buds 2 for £1.

I understand that it was popular and stocks are limited but there are still offers available on the O2 website with this enticement.
This is unacceptable !
Why still offer this knowing full well O2 cannot fulfil it?

As its been well over the 30 day wait period I give you 3 choices.
1. Send me the code for the buds for £1 now.
2. Reimburse me the cost of buds minus £1.
3. Cancellation of my contract with full refund."

Hopefully @Dave-O2 can help

Re: Galaxy Buds

Dave-O2 — Wed, 24 Jan 2024 14:05:01 GMT

Thanks for the tag @gmarkj

@ONYX_GUARD_86 So i can take a closer look, can you please drop me PM with the mobile number that is linked to the GWP offer?

Re: Galaxy Buds

ONYX_GUARD_86 — Wed, 24 Jan 2024 14:06:19 GMT

Sure thing

Re: Galaxy Buds

ONYX_GUARD_86 — Wed, 24 Jan 2024 15:08:52 GMT

It's all sorted. Dave managed to get a code very quickly. 5 Stars.

Now.... how to mark this thread as resolved....

Re: Galaxy Buds

TK1993 — Thu, 25 Jan 2024 13:00:18 GMT

Hi Dave, Im in the same situation, took my S23 256gb out in September 2023 and still haven't received my code. Been on the phone 5 or so times to no avail, was wondering if it was possible to get this resolved as well.

Re: Galaxy Buds

gmarkj — Thu, 25 Jan 2024 16:19:30 GMT

@Dave-O2

Re: Galaxy Buds

TK1993 — Thu, 25 Jan 2024 16:21:04 GMT

Resolved 5/5 thanks a lot.