https://community.o2.co.uk/t5/Discussions-Feedback/Nightmare-issue-with-number-switch-and-chats/m-p/1686949#M130065 <P>O2 Social Media Team can help - it might take a couple of days of poking at them periodically via either Twitter/X, Facebook or Instagram, but it usually gets results that work vs the perpetual handoff to other teams, waiting for a service agent to call you back or the plain inability to understand your problem on the phone.&nbsp; Link below has the three ways to get to O2 via those platforms,&nbsp;<a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/5433097">@Sez1</a>. Good luck!</P> Sat, 20 Jan 2024 10:03:04 GMT pgn 2024-01-20T10:03:04Z https://community.o2.co.uk/t5/Discussions-Feedback/Nightmare-issue-with-number-switch-and-chats/m-p/1686945#M130064 <P>An ongoing saga of changing number with my prior O2 number to new contract SIM. I started on 22nd Dec and am getting nowhere 27 (yes, 27 experts/advisors in....)</P> Sat, 20 Jan 2024 09:47:04 GMT https://community.o2.co.uk/t5/Discussions-Feedback/Nightmare-issue-with-number-switch-and-chats/m-p/1686945#M130064 Sez1 2024-01-20T09:47:04Z https://community.o2.co.uk/t5/Discussions-Feedback/Nightmare-issue-with-number-switch-and-chats/m-p/1686949#M130065 <P>O2 Social Media Team can help - it might take a couple of days of poking at them periodically via either Twitter/X, Facebook or Instagram, but it usually gets results that work vs the perpetual handoff to other teams, waiting for a service agent to call you back or the plain inability to understand your problem on the phone.&nbsp; Link below has the three ways to get to O2 via those platforms,&nbsp;<a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/5433097">@Sez1</a>. Good luck!</P> Sat, 20 Jan 2024 10:03:04 GMT https://community.o2.co.uk/t5/Discussions-Feedback/Nightmare-issue-with-number-switch-and-chats/m-p/1686949#M130065 pgn 2024-01-20T10:03:04Z https://community.o2.co.uk/t5/Discussions-Feedback/Nightmare-issue-with-number-switch-and-chats/m-p/1687028#M130066 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/5433097">@Sez1</a>&nbsp;</P><P>This might be relevant :-</P><P><LI-PRODUCT title="Guide: Migration &amp;amp; porting into O2" id="Guide064"></LI-PRODUCT>&nbsp;</P> Sat, 20 Jan 2024 15:43:46 GMT https://community.o2.co.uk/t5/Discussions-Feedback/Nightmare-issue-with-number-switch-and-chats/m-p/1687028#M130066 Oxonian 2024-01-20T15:43:46Z