topic Signal quality in Discussions & Feedback

Signal quality

Roger_Larcombe — Wed, 10 Jan 2024 16:55:41 GMT

Hi Folks, I have been having much trouble with my signal quality on calls and very slow data rates. It seems to me that O2 signal quality has deteriorated over these last few years. At my home I can only get about 2MB down and 0.5M up, I sometimes get 5G but it comes and goes, more often than not only showing 3G, occasionally 4G, still data is very slow indeed. I tried wifi calling but that doesn't seem any better, the wifi is not great in my house.

Does anybody have the correct settings for the O2 access points ?

I live near M20 motorway in Kent and when driving to and from Dover along that route the signal quality os rarely above 2 bars, most non existent.

O2 coverage maps and network checker say everything fine and I should get good coverage inside and out 4G and 3G. But the face is that I do not.

Does anybody know if you can still get those micro cell units that connect into your fixed network and transmit like a phone mast ?

Anybody got any ideas what may be wrong, maybe settings in the phone ?

iPhone 12, good condition, works fine in other locations.

Re: Signal quality

Enlli — Wed, 10 Jan 2024 17:14:58 GMT

As it works well in some areas it sounds like over utilisation, which is common with O2 these days. Adding near 3 million Virgin users does not help

May be worth downloading the My Network App to keep an eye on things and report problem

Re: Signal quality

Oxonian — Sat, 13 Jan 2024 18:35:40 GMT

@Roger_Larcombe wrote:

Does anybody know if you can still get those micro cell units that connect into your fixed network and transmit like a phone mast ?

@Roger_Larcombe

I think that you are referring to Boostbox :-

Boostbox guide | Help & Support | O2

https://www.o2.co.uk/help/network-coverage-and-international/boostbox-guide

I think that the answer to your question is "no". There was some inconclusive discussion about Boostbox(es) on this Community forum in the Autumn and the outcome was that they are being phased out. If they are still available, that is only to business customers.