topic Re: Refused contract in Discussions & Feedback

Refused contract

FMCCOOL302 — Sat, 06 Jan 2024 00:36:24 GMT

I was with O2 right up until last month when my sim only ended. I moved to pay as you go O2 for a month and today went to take a new 12 month sin only but was refused due to failing credit check.

Yet I went to Vodafone and they accepted with no issues.

My credit score is 810 only debt i have is Klarna with Samsung which is almost done.

Never missed a single payment with O2 or Klarna

Re: Refused contract

Bambino — Sat, 06 Jan 2024 05:19:22 GMT

@FMCCOOL302 As customers we wouldn't know the criteria O2 use to check someone's credit. Vodafone has accepted your request, so maybe you can look on this as a lucky escape.

Re: Refused contract

Enlli — Sat, 06 Jan 2024 07:40:21 GMT

Not an uncommon story with O2

Re: Refused contract

Oxonian — Sat, 06 Jan 2024 10:59:06 GMT

@FMCCOOL302

It isn't just about your credit score.

For example, could you have failed the identity check ? Are you on the Electoral Register at your current address ? Have you moved home recently ?

Unfortunately, you will never find out why as the reasons for failure are shrouded in secrecy.

At least Vodaphone took you on. 👍