topic Re: Accused of non-payment in Discussions & Feedback

Accused of non-payment

Jenny-G49 — Sat, 23 Dec 2023 13:27:12 GMT

Like others I have read on here I am being threatened with sanctions for non payment even though bank statement proves it has gone out. Virtual assistant was useless and the numbers given to seek help either are “ not in service” or go through to another useless bot.

Re: Accused of non-payment

MI5 — Sat, 23 Dec 2023 13:32:14 GMT

@Jenny-G49

It appears payments taken on the 20th have been an issue.

You can get in touch with Payment Management team on 0800 902 0217 who’ll find a solution that’s right for you.
Payment Management opening hours:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Re: Accused of non-payment

Enlli — Sat, 23 Dec 2023 13:37:35 GMT

Hope it gets sorted via Payment Management

O2 are building up a nice history of not recording payments then blaming the customer.

Re: Accused of non-payment

MI5 — Sat, 23 Dec 2023 16:36:39 GMT

Seems to be related to a hiccup this last week.