topic Lifting Bar in Discussions & Feedback

Lifting Bar

Zachar00nie — Wed, 20 Dec 2023 21:18:58 GMT

Hi All

Hoping someone can guide me to a path of sanity.

I lost my phone and put a bar on the calls,data etc, insurance has replaced the phone.

New sim from store all activated but O2 are telling me it will take 5-10 days to get the barring lifted.

Is this really the case!

I have called customer service and be told by various agents, its a resource issue, integration of virgin and o2 systems,standard time and a temporary technical issue.

How it can take this long is beyond belief.

Re: Lifting Bar

Oxonian — Wed, 20 Dec 2023 21:24:32 GMT

@Zachar00nie

Does anything in help you ?

Re: Lifting Bar

jonsie — Wed, 20 Dec 2023 21:25:40 GMT

Plenty of customers having this problem at the moment

I think it is a definite system issue possibly caused by 'seamlessly' integrating Virginmedia customers but compounded by changing all customers over to a new billing platform

Probably end of 2024/25 before that has been completed!

Re: Lifting Bar

Zachar00nie — Wed, 20 Dec 2023 22:28:25 GMT

Thanks for the info Jonsie

Sounds like a complete ****show.

Re: Lifting Bar

Oxonian — Thu, 21 Dec 2023 18:40:02 GMT

@Zachar00nie

It isn't the outcome that anyone would have wanted, most of all O2.

Re: Lifting Bar

MegLiverpool — Thu, 15 Feb 2024 21:47:57 GMT

Hi, did it end up taking 5-10 days? In the same situation right now

Re: Lifting Bar

Oxonian — Sat, 17 Feb 2024 11:43:51 GMT

@MegLiverpool

I think that you are asking that question of @Zachar00nie ; tagging him thus will bring you to his attention.